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No idea about healthcare.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Analyst in Charlotte, NC
Former Employee - Analyst in Charlotte, NC
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at TransUnion full-time (More than 3 years)

Pros

Its a large, relatively stable company. You won't be fired, even if you are not that productive or useful. Parts of the company are real moneymakers, so even with constant poor decisions the company will stay afloat. You can find great coworkers and the occasional good performer that gets it.

Cons

Wow. Where to start. HealthCare - TU now dabbles in healthcare, but has very limited grasp of the market. Their decisions and focuses are confusing and almost mind numbing. If you have a good grasp of the current marketplace, correct pricing, correct expectations, and what is important, then prepare to be frustrated. Acquisitions - if they buy you, get ready to grind to a halt with red tape, policies and procedures, and generally messing up your stuff. Client satisfaction will go down, prices will go up, and you will have to constantly explain how your stuff (used to) work. Outsourcing - sending client calls to India, and outsourcing development...yes, these are good strategies. Limited upward mobility. If you don't play politics and fluff the right way, you're not moving up. You won't even get interviewed or a courtesy chat if you apply. The job can sit open for months, almost a year - and you won't hear anything. Management - lots of consulting background types. Not the dive in, get your hands dirty, understand things consultant (do those exist?). Everyone's been around some consulting company for a decade or so, and this is their chance to cash in and sit back. So you will not get active minds or hard workers at this level. Input - not appreciated. Try to use your expertise, effect some improvement or better direction, or even try to stave off the impending disasters and client atrophy - and you will be labeled as a negative presence offering too much resistance. Take your resistance somewhere else - and make more money in a better environment! Win-win! Overall TU is something of a throwback...their outlook is some combination of decades from the 50s to the 90s. Bonus is limited to management or above. Pay rate for senior management is huge, but anything lower will be sub-par. Everything is about process and red tape. Innovation is not on the agenda. Other companies will be faster, smarter, and better - they will just buy the cheapest one. Truly a thrilling, fulfilling atmosphere. If you have the consulting background and want a fluffy job with lots of flying around and not much actual work, TU may work out well for you. If you want to be on the cutting edge, or within 100 miles of it....if you like being productive...if you want to have input and form a good connection...then TU is not for you.

Advice to Management

Listen to the experts you have on staff. If you are losing them at a ridiculous rate, LISTEN to them. Replacing functional staff with directors and fluff positions is not a successful strategy. Get some actual industry talent and experience to direct your product - not just one of the guys in house that went to the doctor recently. You have a huge foundation and some smart guys at the top, but the layers of fluff and glacial pace make your company immensely frustrating to actual productive, successful, awesome employees. That's why they leave in droves.

Other Employee Reviews for TransUnion

  1. Helpful (3)

    Run away. Run very far and don't look back!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Consultant in Chicago, IL
    Former Employee - Systems Consultant in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TransUnion full-time (More than 3 years)

    Pros

    Pay and benefits are good. Location to train (Union Station) is good. Access to amenities in the area is good - on-site workout facilities, and lots of restaurants of varying styles and price points nearby.

    Cons

    TRUST. Management is not trustworthy. The head of USIS told associates in a company meeting last year that their reward for keeping the company strong through the downturn was that there would be growth and opportunities within the company. Every quarter staff are told in company meetings how TU's success is due to them. They are now off-shoring jobs, and only management are offered bonuses. TECHNOLOGY. The technology is a mix between old garbage, and new but mediocre garbage. You can easily end up getting consumed learning technologies that have been discontinued. DIVISION OF LABOR. Jobs are so divided, that you perform only a tiny segment of the overall solution, and there are no opportunities to demonstrate your ability in other areas. If you have a good idea, but no one in the Architecture group likes it, the idea is dead on arrival - it goes nowhere. SILOS. It was bad when I first got there, but the new CIO and VP of Tech Ops had their reorg last year and made it even worse. The fiefdoms are rampant, and if you don't belong to a particular group, don't expect much assistance from them. FINANCE. This company is in trouble. The stock price was inflated for a sale last year. Now, I can only expect the new owners are looking at their purchase asking how they are going to make their ROI. The answer? Cut staff, implement less resilient technology, move jobs to India, etc. BIG BROTHER. Info Security has all the power, but not enough staff to implement their great ideas. So, security tends to be a jumbled mess. More attention is paid to watching what the associates are doing than to protecting the gates from outside threats. LEADERSHIP. The organization is (not unlike most American business) lead predominantly by managers, not leaders. Don't expect to be challenged to excel, expect to be managed so as not to make waves. Promote mediocrity, and you're fine; advocate pushing the envelop, and you will be sidelined (not necessarily reprimanded, or ostracized, but just pushed off to the side). CULTURE. This is the big problem at TU. C-levels are planning the big exodus of jobs, and everybody knows it. Associates are told they are valuable, but not treated like it. The result is a lot of throwing each other under the bus, rather than honest attempts at making the environment a better place. There is a dismal cloud hanging over the building, and if you ask anyone what they are hopeful for, it's not a change, but a new job someplace else.

    Advice to Management

    Absolutely no advice to management at all. You know what the problems are. You received the survey results. You're telling the employees that you are committed to finding out what's wrong with employee perceptions while at the same time, keeping bonuses and the rewards of the sale of the company in your own bank accounts, and sending jobs overseas. One gives advice to people who don't understand what's going on, because they want to make a difference. Management simply doesn't want my advice.


  2. Great associates!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Analyst in Chicago, IL
    Current Employee - Technical Analyst in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TransUnion full-time (More than a year)

    Pros

    Fantastic team environment. My coworkers and I think and work well together. There is great synergy.

    Cons

    Lack of management communication. My team and I do great work, but it doesn't always please management because they don't effectively communicate their expectation.

    Advice to Management

    Learn to listen


There are newer employer reviews for TransUnion
There are newer employer reviews for TransUnion

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