TranzAct Technologies
2.5 of 5 13 reviews
www.tranzact.com Elmhurst, IL 50 to 149 Employees

13 Employee Reviews (View Most Recent)

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Management is clueless and does not value part-time employees.

Resolution Specialist (Former Employee)
Elmhurst, IL

I worked at TranzAct Technologies part-time for more than a year

ProsI accepted my part-time position at TranzAct primarily because the hours were flexible so I could continue to work at another part time job. Any port in a storm, right? There are group outings to minor league sporting events and a monthly birthday celebration with cake. When I started there was an annual employee BBQ with hot dogs and chips but that was cut out citing costs (probably the increased costs of the owners' season tickets to every professional Chicago sports team).

ConsThe positive reviews here do not tell the real story. Not only is the timing of these reviews is suspicious, the wording gives it away. I did not know any full time employee (FTE) that loved their job so much to give such glowing praise. Previous reviews seem much more genuine and reflect the work environment I actually experienced: FTEs are generally overworked and not so much challenged as pressured to meet impossible deadlines set by people who aren't responsible for the work. Nepotism runs rampant. The part-time employee's (PTE) experience is another story entirely.

Like other companies, PTEs are paid hourly only for the time worked, without sick-pay, vacation pay, holiday pay, or bonuses. When PTEs complained to HR in a meeting *HR* called to clear the air and allow the PTEs to discuss unfair treatment (unrelated to hours or pay), they were told they should be grateful in this economy that they even have a job and the 10-min break during the 4-hr shift was due to TranzAct's generosity. Yet employees are strong-armed into taking that break and given assigned times. Ironically, the meeting was supposed to be about how the PTEs didn't feel valued, covering things like the denial of benefits that cost the company nothing: email or a network login ID. When your job requires access to the network or you can't take on more responsibilities without having access to email, and you are told repeatedly that "you don't need that" by your manager you have to wonder if they have a good handle on what it is you actually do. The explanation for PTEs not having email is that some people abused it in the past, so now all PTEs are suspect. If this is the attitude of HR, is it such a leap to believe that view is shared by management?

Corporate perks, such as a discount with a certain cell phone carrier, are 'offered' to all employees, but the carrier requires a company email address, thereby making it a benefit only for FTEs. Other perks, like telecommuting, are only offered to the wives or friends of current FTEs who are hired on as PTEs specifically for telecommuting and not posted as a job opening available to all employees. Telecommuters are also not held to the same standards as those who work in the office.

There is no feedback process for a PTE to improve. Training lacks a comprehensive approach, more slapdash than professional and is NOT done by the new employee's manager but rather by whoever is available with no consistency and no manual to work from. One employee was trained by another who started the day before! Job reviews, when done, do not offer any means of measuring progress nor are there goals set for an employee to work toward. Pay raises are arbitrary and for a PTE often non-existent. Some PTEs who have been with the company for years are treated the same as a newcomer with little experience. The general feeling is one of distrust. There is no incentive for the PTE to exert any effort, show any initiative or offer any form of dedication to the company. By not giving a PTE a chance to shine, they will lose anyone with real talent. They have a strict program for tracking how a PTE spends their work day. Any gaps in productivity will be questioned by management, literally, and the PTE must keep a log of every minute spent away from their desk. This elevates the culture of distrust to an uncomfortable level.

There are many more examples I could give of unprofessional behavior across the entire company. Like how HR does not hold disclosures confidential. Or how Jean called a meeting asking for employee feedback, and the one employee who spoke out against the poor training experience and double standards was fired the next day. You aren't allowed to complain and still keep your job. Trust that the majority of reviews are negative and each of them holds a kernel of truth. This is NOT a place you want to be stuck working. If you do business with TranzAct, I question your professional integrity.

Advice to Senior ManagementCreate a training department with a standardized employee training manual. Treat ALL employees with respect. Your success relies on their loyalty. Rewards carry more weight than punitive actions.
Communicate with ALL employees about the status of company changes. They are terrified they will lose their jobs when you pack up and move the company to Florida.
Hire a professional management team to run the company. Your emphasis on family and personal interests are guiding the company to ruin.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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  • Culture & Values
         
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Good to be under the umbrella of Tranzact as an employee and a customer.

Administrative Assistant (Former Employee)
Elmhurst, IL

I worked at TranzAct Technologies full-time for less than a year


Pros: As a former employee of Tranzact Technologies, I thought the company was terrific. Although my employment was cut short due to family obligations, I… Cons: There really weren't any cons. My drive was long… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

  • Culture & Values
         
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  • Senior Management
         
  • Comp & Benefits
         
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  • Approves of CEO

 

Family owned and great place to work

Anonymous Employee (Former Employee)

I worked at TranzAct Technologies full-time for more than 5 years


Pros: Comfortable office and nice co workers. Yearly bonuses, great benefits. Owners of the company genuinely care about… Cons: Annual salary increases could be more. Advice to Senior Management: What you hear from managers may not be exactly what… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

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