Travelers Companies

www.travelers.com
There are newer employer reviews for Travelers Companies

5 people found this helpful  

Account Managers and Account Executives considering employment in the Houston office should really reconsider.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Account Manager in Houston, TX
Former Employee - Account Manager in Houston, TX

I worked at Travelers Companies full-time (more than a year)

Pros

Great benefits! (401K, Health, Dental, Pension, Paid Time Off); I as impressed to see how generous the company is at investing in charitable organizations such as United Way, Habitat for Humanity, and Jr. Achievement to name a few. Employee participation is highly encouraged.

Cons

Many of the positive company reviews for Travelers are from employees located in Headquarters - Hartford, Ct. However, the Houston office is nothing to be desired. At many levels, management has turned a blind eye to the high work load and poor morale that hovers over this department. As a result, turnover is excessive!!

Seventeen employees have left the company (from this department alone) since January 2013. When employees leave, their work load is distributed (unevenly) to the remaining employees, most of whom have been with the company less than a year. Training sucks! If you ask 3 different people the same question you will get 3 completely different answers.

I won't bother getting into the office politics but just know that it is a bit extreme in the Houston office.

Advice to ManagementAdvice

Senior Management needs to recognize that until changes are made to get competent leaders in the Houston office, the turnover will continue and the business will suffer. Fostering healthy relationships is important but the desire to be friends should not supersede the needs of the business. Get to the core of why you can't keep people in this department, then make adjustments!

Doesn't Recommend
Negative Outlook
No opinion of CEO

750 Other Employee Reviews for Travelers Companies (View Most Recent)

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  1.  

    should've stayed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Representative in Alpharetta, GA
    Former Employee - Claims Representative in Alpharetta, GA

    I worked at Travelers Companies full-time

    Pros

    -lots of room for growth
    -great pay
    -paid overtime for adjusters
    -training is excellent
    -benefits are cheap
    -rolling PTO

    Cons

    -metrics will drive you crazy
    -customers will drive you crazy

    Advice to ManagementAdvice

    get rid of the customer service surveys. no customer is going to be happy with an auto claim.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Worked as an intern for a few years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Intern in Hartford, CT
    Former Employee - IT Intern in Hartford, CT

    I worked at Travelers Companies as an intern (more than 3 years)

    Pros

    Great company!
    1.Everyone is friendly
    2.Managers are willing to help you out
    3. Vps are visible and down to earth
    4.The best thing is the culture- everyone around the company is usually smiling

    Cons

    1.Hartford is a horrible and boring city.
    2. HR department very slow....

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Travelers Companies

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