There are newer employer reviews for Travelocity
There are newer employer reviews for Travelocity

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Overall a good company in a difficult industry.

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Director in New York, NY
Former Employee - Director in New York, NY

I worked at Travelocity

Recommends
Approves of CEO
Recommends
Approves of CEO

Pros

The culture is one of the best reasons to work at Travelocity. It's extremely trusting of its employees to fulfill their responsibilities. Need to work at home on a particular day? No problem. Feel comfortable in shorts and a T-shirt to do your best work? No problem. You are judged on your contribution, not on what you wear or how much time work (or seem to work). The CEO and senior management do care for the well-being of its employees; plus they are extremely approachable. They want Travelocity to become one of the best places to work, and their effort is sincere. But it's a tough industry, and despite their best efforts, not everyone can be happy and fulfilled. But, compared to the number of other companies where I've worked, senior management does care and does try its best. The company changed the number of vacation days one receives upon being hired--it's less generous now than it used to be, but overall the benefits package is solid. If you join Travelocity, it will because there are truly wonderful people at the company, because senior management cares for its employees, and because they give you latitude to do your best.

Cons

Travelocity has its idiosyncrasies that might irk some folks. Travelocity is headquartered outside Dallas, but a good number of its senior management reside in NYC: its CEO, COO, and CMO. So if you're in NYC you get to share office space with the bigwigs, but they are often traveling, so you might not see them too much. Folks in the Dallas office, on the other hand, might feel they don't see enough of the C-level folks since they split time between Dallas, NYC, and other worldwide offices. Another downside is that despite the methodology the company has tried to implement to determine the best projects to pursue, it often comes down to who is "in" with the top management, and who makes the biggest noise, to get projects green-lighted. So if you are the squeaky wheel / brown-noser type, even if your ideas aren't the most cogent or compelling, chances are that you'll do okay at Travelocity. Below the C-level management, I would argue that the VP level is mixed. Some good, solid folks, some you scratch your head and wonder how they got/stayed there (cf: squeaky wheel/brown-noser type). Travelocity finds itself in an extremely competitive market, so I suspect that what is true at Travelocity in terms of industry dynamics is true at other online travel agents. Travelocity is like a department store. Just as Macy's sells branded goods like Calvin Klein, Estee Lauder, etc., Travelocity sells branded travel like AA, Hyatt, Hertz. But Macy's can make money selling it's own line of apparel. Travelocity, though, can't sell Travelocity car rentals or Travelocity airlines, so it has to differentiate itself from Expedia, Priceline, etc., in other ways. At the same time, AA, Hyatt, Hertz and the like are trying to get customers to by-pass Travelocity and book directly with them. So, the company finds itself in a tough position. Bottom line: as good as the reasons to work at Travelocity are, there are other pressures on the company that make it difficult for them to deliver on such things as compensation, career development, work/life balance. But this could be said of many a company now.

Advice to Management

How do you determine the value of ideas being brought to your attention? By the strength of the proposer's relationship with you? By the loudness or the persistence of their cries? Those are shortcuts that are beneath you, yet you allow it to happen. If you acknowledge this method as a proxy for getting projects before you and approved, then make it explicit so that those whose personalities are not naturally suited to glad-handing, self-promotion, whining, complaining, or brown-nosing can then make a conscious effort to exhibit those traits so that they and their better ideas get selected.

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  1. Helpful (1)

    Great place to be a "worker", not so great for the "pioneer"

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Developer in Southlake, TX
    Current Employee - Senior Software Developer in Southlake, TX

    I have been working at Travelocity

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    The attention to work/life balance is great.

    Cons

    Not a very forward thinking company. They wait until a competitor does something and try to copy rather than sticking their neck out to be first to try something new and different. There is SO MUCH wasted talent here that is under-utilized. Often times projects are bitten off in unreasonable chunks resulting in mediocre work being delivered to meet an unrealistic deadline.

    In addition, the travel industry as a whole is very volatile and is impacted by the slightest hiccup in the economy.

    Advice to Management

    In order to be the leader of the pack, you have to be willing to stick your neck out further then the next guy. You have the talent to truly be the best in your industry, have the courage to grab the opportunity.


  2. Great place to work, salary lacks a little...

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Southlake, TX
    Current Employee - Product Manager in Southlake, TX

    I have been working at Travelocity

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Work/life balance- the ability to work from home (at individual managers' discretion)

    Cons

    Salary. It just doesn't measure up to what others are offering.

    Advice to Management

    Boost pay! Also, if management or ownership would revisit company goals based on the market, we'd have a clearer vision on how we're doing compared to the market and competition, and it would also drive employee morale and motivation.


There are newer employer reviews for Travelocity
There are newer employer reviews for Travelocity

See Most Recent

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