There are newer employer reviews for Trax USA
There are newer employer reviews for Trax USA

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Helpful (2)

Interesting place to work...

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Trax USA full-time

Recommends
Neutral Outlook
Recommends
Neutral Outlook

Pros

Wonderful, hands-on CEO, challenging organization with limitless opportunities if you are willing to put in the work.

Cons

Support manager is intelligent but rude, and lacks the people skills needed to retain employees. Turn over is ridiculous and uncalled for at times.

Advice to Management

Hire groups quarterly and train these groups of people as to ensure training maximization. Do not use scare tactics during training. The salary for this position is not worth the headache 1 person in management creates. Pay more or continue to let people into your organization, which will expose your vulnerabilities.

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  1. Helpful (3)

    Need major change in company culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Agent in Coconut Grove, FL
    Current Employee - Customer Support Agent in Coconut Grove, FL

    I have been working at Trax USA full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    If you already live in Miami and unable to find better opportunities, you could use this as a job to make a few bucks.

    Cons

    Worst company culture, complicated pay structure, management is very unprofessional - may be due to the company being small and run by a group of friends with no experience running a major company. A lot of favoritism, only get promoted by who you know.

    Advice to Management

    Major culture shift, better benefits such as 401K, more clearer pay structure without any tricks


  2. Helpful (4)

    Unprofessional, poor pay, and negative environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Trax USA full-time

    Pros

    A nice view of the bay from the conference rooms I guess? Other than that, not a good atmosphere.

    Cons

    Very uncompetitive salaries, especially for the area. Entry-level positions start at $35,000, which is barely enough to pay rent in Coconut Grove, more or less pay for food or utilities. HR and management are unprofessional to the point of rudeness. The company offers little to no assistance to employees. In all, not really even a good resume-booster -- no one has heard of it.

    Advice to Management

    Quit


There are newer employer reviews for Trax USA
There are newer employer reviews for Trax USA

See Most Recent

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