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6 people found this helpful  

Way too many managers, yet no accountability

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee  in  Boston, MA
Former Employee - Anonymous Employee in Boston, MA

I worked at TriZetto full-time for less than a year

Pros

They have an unlimited PTO policy.
There are no limitations put on working from home.

Cons

-The Boston office is incredibly disorganized and dysfunctional. Apparently they go through a re-org about once a year, or every 2 years at most. A prior CTO, who has since been fired, made the decree that the organization should be Agile, but in Boston it's almost as if the Management read a book on how to implement Agile and then did the opposite. The company took current employees and just told them that their job had suddenly changed. This means you have people in roles that they are not qualified for, and they don't even want to be in the role in the first place.
-The place is swimming in Managers. There are way too many Managers for the number of employees in the office. Most of them have no prior Management experience and it really shows. There is a complete inability to deal with any sort of conflict. If you have an issue with an employee who doesn't do their work, doesn't come to required meetings etc. you basically have no avenue to get that resolved because the person's Manager will be too scared to say anything negative to their direct report.
-The healthcare insurance offered through TriZetto, a healthcare IT company, is abysmal. It is the worst health insurance i have ever had and I was embarrassed every time I was at a doctor visit and had to present my health insurance card.
-The lack of accountability is laughable. People blatantly ignore deadlines, don't show up for important meetings, and ignore all processes, but they face no consequences for these behaviors. The Managers are not interested in dealing with conflict but in keeping the status quo.

Advice to ManagementAdvice

Hire experienced people and then listen to them when they tell you that major changes need to be made. When you put employees in roles that they are both inexperienced at and unqualified for, don't expect the organization to succeed.

Doesn't Recommend
Negative Outlook
Approves of CEO

219 Other Employee Reviews for TriZetto (View Most Recent)

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  1. 3 people found this helpful  

    Frequent reorganization is the norm here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst  in  Naperville, IL
    Current Employee - Analyst in Naperville, IL

    I have been working at TriZetto full-time for more than 10 years

    Pros

    -Unlimited PTO for salaried employees.
    -Great people to work with
    -casual dress
    -strong line of products
    -industry recognition of many Trizetto products
    -can enroll in benefit plans for your domestic partners

    Cons

    - unlimited PTO: having unlimited PTO is listed as a con simply because it is dictated by management and the job function. If you have no backup, it becomes difficult to impossible to get time off. Some are made to feel guilty for taking time off and even if you manage to get some time off, you have to be glued to your blackberry or take your company laptop with you to stay plugged in thus "why bother to take off?"
    - frequent reorganization: in the many years here, have watched the company go through multiple reorganizations in a year. Count on at least 2 per year minimum.
    - lousy bonus plan: the bonus plan is laid out annually however, we never make the numbers so count on little or no bonus. If you are new, negotiate your money up front because you won't see much more afterwards as raises are pretty sad as well, if you are lucky enough to get one.
    - crappy health insurance:for a healthcare software company, we have the worst plan with no choices and it is costly for a family to have coverage.
    - Training lacking: most training is high level so if you are not a self-starter that can learn on the fly or are not lucky enough to figure out how and where to seek information, you will not last long. It is a recipe for failure for many, even when you come in as an experienced person in your position.
    - no communication between business units, which adds to the lack of clear direction and focus as to what needs to be done. The focus seems to be on getting the next product release out without asking the end user what is needed, does the last one work or better yet, fix the current problems before coming up with some grand release that fixes nothing and causes more problems than it fixes.
    - way too many VP's and AVP's and above and not enough people to do the day-to-day work. Most of these "titled" individuals are not hands-on so they know nothing of how the day-to-day operations functions so they are basically making decisions in a vacuum.
    - HR is of no assistance with any real employee issues. You pray that you never have any. Most people who have had issues end up leaving the company for being "thrown under the bus" by inept Team Leads/Managers focused on covering their own butts rather than provide the necessary guidance and work as a "team" and no real assistance from HR. Feel that primary cause is having people in jobs/roles they are poorly suited for or improperly trained for.

    Advice to ManagementAdvice

    This company has so much potential. The CEO seems to be working in the right direction but rather than keep adding VP's & AVP's, perhaps consider bringing in someone with a background from a successful health plan. Flattening the number of AVP's and VPs that know/do nothing but appear as window dressing. Inter departmental job training leaves much to be desired and many feel left on their own to sink or swim. Finally, learn to respect your current employees and treat them as human beings. When you trust and respect them, they will be willing to go the extra mile for you and the clients.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 3 people found this helpful  

    The Dish of Healthcare

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TriZetto

    Pros

    N/A - there are none.

    Cons

    Well there are NO PROS!

    Advice to ManagementAdvice

    Stop hiring managers and executives from Dish.
    Appreciate your tactical employees.
    Do NOT call them and except them to work while they are sick, on vacation, etc.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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