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  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Telesales in Oxford, England (UK)
Current Employee - Telesales in Oxford, England (UK)

I have been working at TripAdvisor full-time (more than a year)

Recommends
Positive Outlook
No opinion of CEO
Recommends
Positive Outlook
No opinion of CEO

Pros

good pay
good incentives
good staff parties

Cons

the job's enjoyability decreases as the telesales team grows in size
all the cons of any sales job
being away from the HQ in London

Advice to Management

-

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  1. Helpful (1)

    Not bad, but could do better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Oxford, England (UK)
    Current Employee - Account Manager in Oxford, England (UK)

    I have been working at TripAdvisor full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good perks - healthcare, travel allowances, leisure subsidies and free fruit

    Cons

    Chaotic structure, and ongoing disconnect between project management, customer facing teams and the consumers who use their services

    Advice to Management

    Start seating development teams and project management teams together so that they can resolve problems on the spot and stop the culture of isolation and prioritisation that ensures that simple issues take months to resolve.

  2. Helpful (3)

    It all comes down to your manager"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in London, England (UK)
    Current Employee - Sales Manager in London, England (UK)

    I have been working at TripAdvisor full-time (more than 3 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great brand, great concept and great industry to work in.

    Cons

    Many of the managers I have come across are not qualified as 'managers' - to coach, mentor, challenge and grow their staff.

    Some managers are intimidated by smart employees and deal with this by micro-managing.

    Employees are not held responsible for deadlines or delivery or work.

    As the company has grown, global policies have been implemented across operations, sales, pricing etc. that do not fit with specific market needs and way of working.

    Advice to Management

    Stop having favourites, don't be intimidated by smart staff below you and be proactive in managing your team members.

    TripAdvisor Response

    Nov 6, 2013Global Manager, Talent Acquisition

    Thank you for your feedback on our global policies and manager development. We recognize that we continuously need to review and iterate on our company policies to ensure that they scale as the ... More

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