TruGreen

  www.trugreen.com
  www.trugreen.com
There are newer employer reviews for TruGreen

1 person found this helpful  

Pursuing change without focus on customers and associates and its impact to the brand.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Branch Manager in Dallas, TX
Current Employee - Branch Manager in Dallas, TX

I have been working at TruGreen

Pros

Open interacton with customers to improve relationship building.

Cons

Numerous changes throughout the day which impact staffing, resources and the ability to provide quality services.

Advice to ManagementAdvice

Do not apply "cookie cutter" strategies to implement company-wide without analyzing specific nuances of individual branches.

No opinion of CEO

296 Other Employee Reviews for TruGreen (View Most Recent)

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  1. 1 person found this helpful  

    Not Good!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Representative in Greensboro, NC
    Former Employee - Sales Representative in Greensboro, NC

    I worked at TruGreen

    Pros

    pay is ok
    weekly pay checks
    sal. + commission
    they were closed on sunday's
    they give everyone a chance to make money

    Cons

    bad work/life balance
    6 days a week, normally 10am-9pm
    cold door-to-door knocking
    management don't care about you, look at you as a number
    cold calling
    they give you crazy sales numbers you have to hit in order to go home

    Advice to ManagementAdvice

    Care about your employees and your customers, because they are the ones that put food on your table! Also care about the type of service being provided

    Doesn't Recommend
  2. 1 person found this helpful  

    Worked with down to earth people who are always there to help you when needed. Sales approaches are aggressive.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Representative in Fairfield, OH
    Former Employee - Sales Representative in Fairfield, OH

    I worked at TruGreen

    Pros

    Decent Weekly base pay regardless of your success. Good work culture. Hard work and sense of urgency when selling will directly correlate to how much you make. Freedom to work your own sales approaches into the mix while in the Field and on phone. Employees and sales rep managers are fun to be around. If you work year around and consistently hit commission (75%) of the time you will make around 30,000 your first year. Not bad for an office who hires people with all different levels of education. (only 35% of sales rep force has college level education) If you have/or can pretend to be good with people in a friendly manner + quick on your feet/level-headed when talking to customers, this job will be fast to pick up. Benefits (health, dental insurance, PTO, 401k are all given to employees who have worked there 6months, which is quite long but the package is attractive. Overall, good place to learn how to sell.

    Cons

    This is a sell, sell, sell atmosphere, which is a good thing for some people. You must be somewhat of a self-starter as you won't get much out of training. Commission structure is rather weak, must hit around $2500 worth of sales a week just to get an extra 50 bucks in your pocket. I believe you only get 2% of sales commission from anything over 2500 dollars a week. You are strongly urged to at least hit your commission number every week, and you are highly micro-managed in the field. You must track your hits everyday from GPS phones/log sheets and record them vigorously so management can keep an EYE on you. It is a waste of time, and an attitude killer. Managers can lose allot of respect from their employees in a "Big-Brother' atmosphere like that. A collection of 3 or 4 bad weeks within a couple of months could mean bye, bye. During summer heat, you and your car will have to take a toll fulfilling door-to-door sales routes for 4-6 hrs a day, before going back to the office to cold-call the folks who didn't answer their doors. Gas compensation is a joke. Expect to work 1 or 2 Saturday mornings every month. Over time is given but it is HALF your pay instead of 1.5 (Chinese overtime). Oh yeah, and they lay off at least 65% of their sales force around mid-fall as there is not much to sell during the winter/fall seasons. Most will be given a measly unemployment and rehired the following spring.

    Advice to ManagementAdvice

    (I could go on for days on how I would improve certain areas, but I’ll keep her brief) Training is weak and needs to be much more engaging. New employees are thrown under the bus and forced to be self-starters. I would also advise educating the sales force more on the products they are selling. From a bigger picture, TruGreen is not a customer-service oriented business. They are the biggest lawn care company in North America, and they strive to be bigger. It is all about sales here, listening to the customers' needs after the sale should be a focus point as well, but it is not. Employees throughout all parts of the business don’t have time to listen to their customer’s needs. The sell-sell-sell first business model may buff up sales volumes temporarily, but it will always lead to damaged retention rates from customers (also meaning they won’t recommend their neighbors for TruGreen ?). Field reps are 'spied' on in the field, having to track and record various things about each lead you knocked or called. This is highly distracting and time wasted from making actual sales. This 'breath-down-your-neck- micro-managing strategy hurts the attitudes and brings down the morale of the sales force. Technology within the company is stone age.

    Recommends
    Disapproves of CEO
There are newer employer reviews for TruGreen

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