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2 people found this helpful  

Hidden Gem if managed right

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Middle Manager  in  Boston, MA
Former Employee - Middle Manager in Boston, MA

I worked at Tufts Medical Center full-time for more than 8 years

Pros

Great people, great location, awesome patients. You will never work with a more dedicated group of front line staff.. Everyone cares about patients from the house keepers to the nurses to the MDs but with poor technology and environmental resources, workers are exhausted..

Cons

Senior management is so out of touch! They care about appearances and not true safety or employee satisfaction. Early this year before I left they did an employeee survey. Poor marks compared to other academic medical centers in engagement and safety culture and the response from admin? "we're surprised, everyone seems so happy" the new CEO is nice but has no charisma like "Aunty ellen" did

Advice to ManagementAdvice

Make patient safety and staff satisfaction your true priority. stop admins from fighting with the nursing union. it made the rest of us miserable. Take southwest airlines as your example for getting along with the union. Listen to all your front line staff and patients...not just a handpicked group of yes men
When patients make positive comments, realize your frontline staff had to work much harder than staff at other boston hospitals to make them happy because of limited resources. Make this a boutique hospital that cares for families from cradle to grave. Make it more family centered.

Recommends
Disapproves of CEO

Other Reviews for Tufts Medical Center

  1.  

    Postdoc

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Postdoctoral Research Fellow  in  Boston, MA
    Current Employee - Postdoctoral Research Fellow in Boston, MA

    I have been working at Tufts Medical Center full-time for more than a year

    Pros

    Nice people, close to Chinatown.

    Cons

    Payment is not high. Long time communte

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    My Experience at Tufts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Practice Coordinator  in  Boston, MA
    Current Employee - Practice Coordinator in Boston, MA

    I have been working at Tufts Medical Center full-time for more than a year

    Pros

    I have a great relationship with employees that are on my "level".

    Cons

    There are way too many computer programs to run at once. When I get to my computer in the morning, I have to open 7-9 windows. Rather than invest in one program that does it all, they keep adding more programs that each have their own function. Billing, scheduling, clinic notes, operative notes, insurance checking software--they all have their own program. Some of the programs work together, but not in an efficient way.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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