There are newer employer reviews for Twilio

Helpful (24)

A once great company going super nova

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales in San Francisco, CA
Current Employee - Sales in San Francisco, CA

I have been working at Twilio full-time (more than a year)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

The smartest, hardest working people I’ve ever been associated with. Very good perks. For the first few months the most fun I've ever had at any company, then it went south.

Cons

Lots here:

- Because of the focus on shipping product there is huge technical debt and a very shaky code foundation that has resulted in costly customer impacting outages. There is a lot of lip service about fixing the problems but it is trivialized over shipping new features. This is very serious and begs the question about the long-term company viability.

- Developer burnout trying to keep the system up and ship product. Developers are expected to work all night on production problems and do their day jobs. There is a real lack of quality in the product.

- Management shenanigans have eroded their once prized culture with some very key people either being forced out or quitting out of frustration with direction or lack of career advancement.

- Cronyism in new hires. The hiring system was set up to keep this from happening but with new management they are bring in their friends.

- Management manages by Twitter, short term thinking and micro management rather than setting direction.

- An undercurrent of distrust between internal Engineering teams and between Engineering and the other teams in the company that is again leading to erosion in the culture and setting up favoritism.

- Senior managers believing in their and the companies built up propaganda, the feeling of invincibility.

Advice to Management

I would give advice but senior management is the problem and it would fall on deaf ears. They will weave whatever story they need to put themselves in a positive light.

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  1. Helpful (19)

    Lack of leadership resulting in a lot of churn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Twilio full-time

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Super great product; lots of smart and fun people to work with; excellent benefits and perks.

    Cons

    Work comes in sideways all the time, disrupting many plans. Features seem to be more important than quality. There is a weird aura of dislike between different teams, with teams badmouthing each other, creating an uncomfortable and hostile work environment.

    Advice to Management

    Hire better leadership and foster growth within the company. Pay close attention to what makes people happy -- it's not just about the benefits and perks.

  2. Helpful (4)

    Twilio is a great place to work, good people who care about the power of communications

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Twilio full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Twilio has a great company culture and is growing fast. It's an exciting time to be there, and a fun place to work. The nine core values shape the environment. It's a lesser known startup with a lot of big customers, and it's cool to watch our customers succeed with our product.

    Cons

    Fast growth can come with a lot of awkward growth.

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