U-Haul

  www.uhaul.com
  www.uhaul.com
There are newer employer reviews for U-Haul

9 people found this helpful  

At least its at home

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Customer Service Work From Home in Phoenix, AZ
Current Employee - Customer Service Work From Home in Phoenix, AZ

I have been working at U-Haul

Pros

steady paycheck, I get to be at home

Cons

technical programs are sub par and work intermittently, when this happens the employee is docked pay and considered absent when company programs do not work properly. To avoid this issue managers suggest you log in to work at least an hour before.

Your schedule availability is not relevant on holidays. Nearly impossible to get time off. Minimum wage pay, though ads say at least $10 an hour (everyone starts at this pay, no matter your experience). Bonus is available, but expect to jump through multiple hoops to get it.

Docked time on your "availability" (which affects your bonus) if you take your scheduled breaks and lunch. If you receive a break and lunch, even if you work a 10 hour day.

Antiquated HR policies such as counting consecutive absences individually. If you are late more than one hour, you are considered absent for the whole day. If you must go into the office to work, it is business attire required. No vacation time or personal time before 2 years. Behind in industry standards for pay, vacation time, medical, and breaks/lunches.

Training is more of a suggestion, with very little company consistency to its standards and regulations. Opportunities for advancement are not openly discussed with employees, you need to "find your own way". Employees are discouraged by management from submitting ideas that would improve on company practices and training. Very little support from any management when working with an unknown product or unfamiliar situation, and expect a different answer any time.

Advice to ManagementAdvice

Get real trainers, with real experience. Make consistency with the standards of what customer service tells customers, and what locations actually do. Promote people to QA and SMS who actually have experience and can help reps, so we don't get a different answer every time. Get up to industry standards as far as pay and hr policies go. Stop posting ad's that you pay $14 an hour, only to reveal you only pay minimum wage.

Doesn't Recommend
Disapproves of CEO

263 Other Employee Reviews for U-Haul (View Most Recent)

Sort: Rating Date
  1.  

    great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Management in Twentynine Palms, CA
    Former Employee - Management in Twentynine Palms, CA

    I worked at U-Haul

    Pros

    working with the people of my comminity

    Cons

    alot of toll on your body

    Advice to ManagementAdvice

    work better together

  2.  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative in Saint Louis, MO
    Current Employee - Customer Service Representative in Saint Louis, MO

    I have been working at U-Haul

    Pros

    Great place to work for sure

    Cons

    Sometimes the hours required to work

    Recommends
    No opinion of CEO
There are newer employer reviews for U-Haul

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