There are newer employer reviews for U-Haul
There are newer employer reviews for U-Haul

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Customer Service Representative

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Huntsville, AL
Current Employee - Customer Service Representative in Huntsville, AL

I have been working at U-Haul part-time (Less than a year)

Doesn't Recommend
Neutral Outlook
No opinion of CEO
Doesn't Recommend
Neutral Outlook
No opinion of CEO

Pros

None so far, its a job. Coworkers seem ok.

Cons

Low pay for the work expected. Bad hours, no benefits, no breaks

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  1. Helpful (2)

    Customer Service Rep.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Aurora, IL
    Current Employee - Customer Service Representative in Aurora, IL

    I have been working at U-Haul part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexible hours and schedule are really nice. There is generally a lot of down time in the winter, which can be used however you please.

    Cons

    It is a lot of hard physical work and mentally the customers can be difficult to deal with. Customers will take out their frustration on you.


  2. Hard work and dedication will pay off!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Phoenix, AZ
    Current Employee - Manager in Phoenix, AZ

    I have been working at U-Haul full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working for U-Haul has been a great experience, they treat their employees well and want you to learn all you can about the business. If you ask questions and get involved you an learn a lot about a company that's been the leader in the industry for almost 75 years. I've dedicated a lot of my time to this company over the past 7 years and I feel like I have gained more real business experience than anyone else my age. This is not a place to work if you want to show up at 8AM just your job and leave 5PM, you'll never advance. Our CEO, Joe Shoen, works harder than anyone I've ever met, he's a great example for young professionals. Hard work and dedication to making the customer's experience better is part of our company culture.

    Cons

    I could leave tomorrow and do the same job, probably work less hours and make more money, but I probably wouldn't have the opportunities and exposure to the business that I do at U-Haul. I have plenty of time to make more money, the business experience I've gained here is invaluable.

    Advice to Management

    Always make sure everyone you have on your team is there to support the customer and other team members.


There are newer employer reviews for U-Haul
There are newer employer reviews for U-Haul

See Most Recent

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