U-Haul

www.uhaul.com
There are newer employer reviews for U-Haul

1 person found this helpful  

Low pay, high expectations, flexible hours

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Pomona, CA
Current Employee - Customer Service Representative in Pomona, CA

I have been working at U-Haul part-time (more than 3 years)

Pros

Very flexible scheduling, management respects you, welcoming environment to work in, and I've learned a lot from working at U-Haul. Now that I've finally earned my Bachelor's degree its time to move on.

Cons

High stress with relatively low pay compared to what's expected of you, basically everyone is hired as part-time, work weekends and holidays with no holiday pay. I earned $10.50 per hour busting my butt and running the entire center. Sometimes I worked 40-50 hours per week but since I'm technically "part-time" I don't get the benefits of full-time employees (paid holidays, sick and vacation pay)

Advice to ManagementAdvice

Don't be so cheap. We work hard and deserve full time positions

Recommends
Positive Outlook
Disapproves of CEO

284 Other Employee Reviews for U-Haul (View Most Recent)

Sort: Rating Date
  1.  

    Understaffed,stressed, and not paid enough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Bellingham, WA
    Former Employee - Customer Service Representative in Bellingham, WA

    I worked at U-Haul part-time (more than an year)

    Pros

    Helping happy customers with their moving needs. Working in customer service at U-haul is not a fun experience

    Cons

    Manager does not listen to his employees. Constant fear of getting fired if you do something wrong. The place was understaffed so we did not get any lunch or breaks required by law.

    Advice to ManagementAdvice

    Hire more people and stop looking at your numbers and start listening to your employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Working at U-Haul as Reservations Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Center Sales and Reservations in Phoenix, AZ
    Former Employee - Center Sales and Reservations in Phoenix, AZ

    I worked at U-Haul part-time (more than 3 years)

    Pros

    Mostly flexible schedule - opportunity to swap and drop shifts w/o manager approval as long as someone can cover you
    Knowledge at your fingertips
    Can easily double the base salary through bonuses. Awesome bonus program.
    Most customers are nice
    Co-workers are nice and helpful

    Cons

    Saying the same phrase repeatedly, for every phone call can get annoying.
    Rude customers who make it difficult to want to help them
    Customers who do not understand that there is a reservation process and a lot of questions are asked
    You can receive coach's for small issues, which could be avoided if managers are more proactive in answering/assisting agents
    Managers want the benefit of being placed in 1st place for sales but do not want to answer questions/guide agents.

    Advice to ManagementAdvice

    Do not encourage questions to be asked if they are not answered. In order to be an effective manager, you have to not only manage, but also guide employees. Yes, it's a simple job, but questions will arise and it would be great if they were answered.

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for U-Haul

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