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Working at U-Haul as Reservations Agent

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Center Sales and Reservations in Phoenix, AZ
Former Employee - Center Sales and Reservations in Phoenix, AZ

I worked at U-Haul part-time (more than 3 years)

Pros

Mostly flexible schedule - opportunity to swap and drop shifts w/o manager approval as long as someone can cover you
Knowledge at your fingertips
Can easily double the base salary through bonuses. Awesome bonus program.
Most customers are nice
Co-workers are nice and helpful

Cons

Saying the same phrase repeatedly, for every phone call can get annoying.
Rude customers who make it difficult to want to help them
Customers who do not understand that there is a reservation process and a lot of questions are asked
You can receive coach's for small issues, which could be avoided if managers are more proactive in answering/assisting agents
Managers want the benefit of being placed in 1st place for sales but do not want to answer questions/guide agents.

Advice to ManagementAdvice

Do not encourage questions to be asked if they are not answered. In order to be an effective manager, you have to not only manage, but also guide employees. Yes, it's a simple job, but questions will arise and it would be great if they were answered.

Recommends
Neutral Outlook
No opinion of CEO

244 Other Employee Reviews for U-Haul (View Most Recent)

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  1.  

    Great Until You Get Promoted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at U-Haul full-time (more than an year)

    Pros

    Good benefits and work atmosphere.

    Cons

    Lack of Training. It is assumed that if you do well in one position you will do well in another, but they will not train when you go into the next position. You're set up for failure.
     Upper management will not listen. When there's an issue, they do not get both sides of a story. They will automaticly take a manager's side.

    Advice to ManagementAdvice

    Train people when you promote them into a new position, especially if they were considered "a valuable employee" in their old position, and the new position is in a totally different area. They were valuable because they knew the job and will continue to be valuable when you train them in their new position.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    A decent minmum wage job for someone looking to get work while working on other plans.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Corvallis, OR
    Former Employee - Customer Service Representative in Corvallis, OR

    I worked at U-Haul part-time (less than an year)

    Pros

    Fairly relaxed environment with other employees and pretty low stress duties. Most people you deal with on a daily basis are reasonable and the hours were quite flexible.

    Cons

    Most facilities are very understaffed and thus there will be times when you are overwhelmed by the number of customers and simply unable to keep up.
    Moving can be a very stressful time in people's lives.

    Advice to ManagementAdvice

    Left due to problems with interpersonal relations amongst staff. Improve camaraderie between the people who work under you and with them.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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