There are newer employer reviews for U-Haul
There are newer employer reviews for U-Haul

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Helpful (1)

Working at U-Haul as Reservations Agent

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Center Sales and Reservations in Phoenix, AZ
Former Employee - Center Sales and Reservations in Phoenix, AZ

I worked at U-Haul part-time (More than 3 years)

Recommends
Neutral Outlook
No opinion of CEO
Recommends
Neutral Outlook
No opinion of CEO

Pros

Mostly flexible schedule - opportunity to swap and drop shifts w/o manager approval as long as someone can cover you
Knowledge at your fingertips
Can easily double the base salary through bonuses. Awesome bonus program.
Most customers are nice
Co-workers are nice and helpful

Cons

Saying the same phrase repeatedly, for every phone call can get annoying.
Rude customers who make it difficult to want to help them
Customers who do not understand that there is a reservation process and a lot of questions are asked
You can receive coach's for small issues, which could be avoided if managers are more proactive in answering/assisting agents
Managers want the benefit of being placed in 1st place for sales but do not want to answer questions/guide agents.

Advice to Management

Do not encourage questions to be asked if they are not answered. In order to be an effective manager, you have to not only manage, but also guide employees. Yes, it's a simple job, but questions will arise and it would be great if they were answered.

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  1. Pay Rate

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U-Haul

    Pros

    Easy work, works with schedule

    Cons

    Pay rate is low not enough hours,


  2. Great Until You Get Promoted

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at U-Haul full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits and work atmosphere.

    Cons

    Lack of Training. It is assumed that if you do well in one position you will do well in another, but they will not train when you go into the next position. You're set up for failure.
     Upper management will not listen. When there's an issue, they do not get both sides of a story. They will automaticly take a manager's side.

    Advice to Management

    Train people when you promote them into a new position, especially if they were considered "a valuable employee" in their old position, and the new position is in a totally different area. They were valuable because they knew the job and will continue to be valuable when you train them in their new position.


There are newer employer reviews for U-Haul
There are newer employer reviews for U-Haul

See Most Recent

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