3.0 of 5 178 reviews
www.uhaul.com 50 to 149 Employees

178 Employee Reviews (View Most Recent)

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Working at U-Haul as Reservations Agent

Center Sales and Reservations (Former Employee)
Phoenix, AZ

I worked at U-Haul part-time for more than 3 years

ProsMostly flexible schedule - opportunity to swap and drop shifts w/o manager approval as long as someone can cover you
Knowledge at your fingertips
Can easily double the base salary through bonuses. Awesome bonus program.
Most customers are nice
Co-workers are nice and helpful

ConsSaying the same phrase repeatedly, for every phone call can get annoying.
Rude customers who make it difficult to want to help them
Customers who do not understand that there is a reservation process and a lot of questions are asked
You can receive coach's for small issues, which could be avoided if managers are more proactive in answering/assisting agents
Managers want the benefit of being placed in 1st place for sales but do not want to answer questions/guide agents.

Advice to Senior ManagementDo not encourage questions to be asked if they are not answered. In order to be an effective manager, you have to not only manage, but also guide employees. Yes, it's a simple job, but questions will arise and it would be great if they were answered.

Yes, I would recommend this company to a friend

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If nobody else will hire you...

Customer Service Representative (Current Employee)
Austin, TX

I have been working at U-Haul part-time for less than a year

Pros: You will learn what hard work is and appreciate any… Cons: Absence of training, mediocre income, extremely stressful, management unavailable/no chain of command. This… Advice to Senior Management: Train employees for the real-life situations they will encounter on a day-to-day basis. Offer a consistent schedule with one weekend day off every week. Pay… No, I would not recommend this company to a friend More


Pay Rate

Anonymous Employee (Former Employee)

I worked at U-Haul

Pros: Easy work, works with schedule Cons: Pay rate is low not enough hours, More

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