There are newer employer reviews for U-Haul

Customer Service Sales Rep

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Sales Representative in Tucson, AZ
Former Employee - Customer Service Sales Representative in Tucson, AZ

I worked at U-Haul part-time (more than a year)

Pros

Job consistency
Keeps you busy
Easy Job
Work from home option
Excellent training

Cons

Training varies on the person in charge, some people are more prepared than others
Not many choices on when to take training, either VERY early in the morning or VERY late at night
It's a sales position, so you will get the expected in this position

Advice to ManagementAdvice

Keep training specific
Work on the system crashing because of too many callers

Recommends
Positive Outlook
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  1. Very Pleasant Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U-Haul full-time (more than a year)

    Pros

    Great people, great benefits, plenty of opportunities!

    Cons

    None that I can think of

    Advice to ManagementAdvice

    Keep treating your employees as well as you do.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful

    Not the kind of U-Haul most people knew it years ago

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Customer Service Representative
    Current Contractor - Customer Service Representative

    I have been working at U-Haul as a contractor (less than a year)

    Pros

    Paid on time; Aside from that, I really do not know what else to put.

    Cons

    Poor training; Some rude and condescending employees; Some people in management are sarcastic; They try to get by with customers with the least amount of assistance they can provide, if any; People at the lower end of the Totem pole are basically put in a bind and burdened with unrealistic expectations; Outdated software that cannot accommodate bandwidth workload

    Advice to ManagementAdvice

    You need to retrain the management staff and employees that you have at the locations. Inconsistence with information is bad enough. But being sarcastic, rude and condescending towards other employees or subordinates is just asinine and unethical. Making a change brings results. Simply saying that "We are the best" and such are just rubbish propaganda. Customers call Customer Service "not to compliment", but because they need assistance. Telling a customer that your said employee(s) is an excellent or reliable employee is not in any way or form the kind of assistance that a client going through a move is in dire need of.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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