There are newer employer reviews for U.S. Bank
There are newer employer reviews for U.S. Bank

See Most Recent

24 Hour Banking and Processing Support

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Saint Paul, MN
Current Employee - Customer Service Representative in Saint Paul, MN

I have been working at U.S. Bank full-time (More than 3 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Call center banking is a lot faster paced than branch banking, so if you have a tendency to get bored, this could be an option for you. The pay is competitive, the incentives are good, there's a high level of camaderie, management is approachable, and, as there's no face to face customer contact, jeans are acceptable. U.S. Bank's community involvement is commendable, too.

Cons

Chances are good you're going to start on the phones. You'd better have a thick skin, because you're going to be called every name in the book, no matter how good you are. There are definitely quotas, be they CPH (calls per hour - think 20) or UPH (units per hour - separate jobs to be completed). Finding a balance between quality and productivity can be a definite challenge.

Advice to Management

There's disparity in attendance policy within 24 Hour Banking - some teams consider a three day consecutive stretch of sick days one occurrence, while others consider them three separate occurrences. With only six allotted per year, two bouts of bronchitis can send an otherwise good employee packing.

0 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
  1. Ok compnay to work for if you dont want to advance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Foreclosure Specialist in Cincinnati, OH
    Former Employee - Foreclosure Specialist in Cincinnati, OH

    I worked at U.S. Bank full-time

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    paid hoildays, tution reimbursement, 8am to 5pm work day with a lot of overtime, great lunch/shopping during lunch break in the downtown area

    Cons

    horrible work culture, management in foreclosure department does not follow company policy regarding PTO or bereavement time, you have to pay for your own parking

    Advice to Management

    HR should monitor the decisions of managers within the departments more closely. They are given too much leeway on how to interpret company policy. More often then not, they do not know the policies and procedures to make decisions based on US BANK policies. They make decisions based off personal beliefs and how much they like the employee.


  2. Conservative company with great work life balance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Securities Operations Specialist in Milwaukee, WI
    Former Employee - Securities Operations Specialist in Milwaukee, WI

    I worked at U.S. Bank full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work life balance, company offers many benefits, vacation purchase option is wonderful. Upper management rewards employees for exemplary service.

    Cons

    Pay raises not equivalent to cost of living raises, must have US Bank account for direct deposit of payroll.


There are newer employer reviews for U.S. Bank
There are newer employer reviews for U.S. Bank

See Most Recent

Work at U.S. Bank? Share Your Experiences

U.S. Bank

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.