There are newer employer reviews for U.S. Bank

24 Hour Banking and Processing Support

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Saint Paul, MN
Current Employee - Customer Service Representative in Saint Paul, MN

I have been working at U.S. Bank full-time (more than 3 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Call center banking is a lot faster paced than branch banking, so if you have a tendency to get bored, this could be an option for you. The pay is competitive, the incentives are good, there's a high level of camaderie, management is approachable, and, as there's no face to face customer contact, jeans are acceptable. U.S. Bank's community involvement is commendable, too.

Cons

Chances are good you're going to start on the phones. You'd better have a thick skin, because you're going to be called every name in the book, no matter how good you are. There are definitely quotas, be they CPH (calls per hour - think 20) or UPH (units per hour - separate jobs to be completed). Finding a balance between quality and productivity can be a definite challenge.

Advice to Management

There's disparity in attendance policy within 24 Hour Banking - some teams consider a three day consecutive stretch of sick days one occurrence, while others consider them three separate occurrences. With only six allotted per year, two bouts of bronchitis can send an otherwise good employee packing.

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  1. Conservative company with great work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Securities Operations Specialist in Milwaukee, WI
    Former Employee - Securities Operations Specialist in Milwaukee, WI

    I worked at U.S. Bank full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work life balance, company offers many benefits, vacation purchase option is wonderful. Upper management rewards employees for exemplary service.

    Cons

    Pay raises not equivalent to cost of living raises, must have US Bank account for direct deposit of payroll.

  2. Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker in Sedalia, MO
    Former Employee - Personal Banker in Sedalia, MO

    I worked at U.S. Bank full-time (more than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Generally friendly atmosphere
    decent pay
    The ability to get bonuses depending on how many checking accounts you open, credit cards you book and loans you book.

    Cons

    Some of the goals to reach a bonus for selling credit cards and getting loans are just too high in some markets.
    This company tends to be GREEDY when it comes to giving employee bonuses.

    Advice to Management

    Stop worrying about little things and start figuring out ways to help people reach their quota for bonuses.

There are newer employer reviews for U.S. Bank

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