There are newer employer reviews for U.S. Bank

Great workplace with supportive inviorenment.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Universal Banker in Saint Louis, MO
Former Employee - Universal Banker in Saint Louis, MO

I worked at U.S. Bank full-time (less than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Work hours, support of senior management, encouragement of ideas are used in the branch.

Cons

Each branch is run independintly, so that can determince the pressure you have to reach the sales goal of your branch.

Advice to Management

Keep the pressure on reaching the goals a minumum and spend more time coaching individuals who are not reaching there goals to be succesfull.

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  1. Personal Banker 24 Hour Contact Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker Contact Center in West Allis, WI
    Former Employee - Personal Banker Contact Center in West Allis, WI

    I worked at U.S. Bank full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Company does some really good things regarding community involvement and offers paid volunteer hours for employees, Company is very operationally sound and stable and they are always hiring.

    Cons

    Speaking only based on experience in the 24 Hour Contact Center (Call Center)... If you like to be picked apart and treated like a child rather than a professional, this might be a great job for you! Micromanagement to the extreme, management team does not respect or listen to ideas or opinions of their employees, extreme top down management, poor communication between departments = poor experience for customers, management team does not support team members well, Personal Bankers are given no freedom to make decisions on their own, if you are a sales superstar you can have the worst customer satisfaction and call evaluation scores ever and management leaves you alone but if you are barely making your sales goals expect to have every little aspect of how you do your job critiqued. Extremely low employee morale and high turnover rate. Overall it was just a very negative environment.

    Advice to Management

    Value your employees. Don't treat them like children, give them a little autonomy and morale will improve as will employee retention. Encourage more cross-communication between departments which will make things easier for your employees to do their jobs and improve the customer experience as well.

  2. In store banker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - In Store Banker in San Diego, CA
    Current Employee - In Store Banker in San Diego, CA

    I have been working at U.S. Bank part-time (more than 3 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    flexible with school and time manageable.

    Cons

    Slow promotion's, low pay, over worked, under paid. Doing the job of a teller, banker and customer service representative all at the same time

There are newer employer reviews for U.S. Bank

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