There are newer employer reviews for U.S. Bank
There are newer employer reviews for U.S. Bank

See Most Recent

Non professional recruiters and interviewers

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Collector in Cincinnati, OH
Current Employee - Collector in Cincinnati, OH

I have been working at U.S. Bank full-time (Less than a year)

Doesn't Recommend
Negative Outlook
No opinion of CEO
Doesn't Recommend
Negative Outlook
No opinion of CEO

Pros

There weren't any pros outside of working for what I thought was a good company.

Cons

Arrogant interviewer who was supposed to be keeping in contact regarding the 2nd interview yet failed to return call untill I called from a private number on average I tried to follow up 1-2 times a week.

Advice to Management

Get rid of the recruiters and managers who aren't doing their jobs

reviews filtered by
  • Any Location
  • Any Job Title
  1. Personal Banker 24 Hour Contact Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker Contact Center in West Allis, WI
    Former Employee - Personal Banker Contact Center in West Allis, WI

    I worked at U.S. Bank full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Company does some really good things regarding community involvement and offers paid volunteer hours for employees, Company is very operationally sound and stable and they are always hiring.

    Cons

    Speaking only based on experience in the 24 Hour Contact Center (Call Center)... If you like to be picked apart and treated like a child rather than a professional, this might be a great job for you! Micromanagement to the extreme, management team does not respect or listen to ideas or opinions of their employees, extreme top down management, poor communication between departments = poor experience for customers, management team does not support team members well, Personal Bankers are given no freedom to make decisions on their own, if you are a sales superstar you can have the worst customer satisfaction and call evaluation scores ever and management leaves you alone but if you are barely making your sales goals expect to have every little aspect of how you do your job critiqued. Extremely low employee morale and high turnover rate. Overall it was just a very negative environment.

    Advice to Management

    Value your employees. Don't treat them like children, give them a little autonomy and morale will improve as will employee retention. Encourage more cross-communication between departments which will make things easier for your employees to do their jobs and improve the customer experience as well.

  2. No longer Midwest Bank but a New York Bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Bank full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Support, IT and Administration are good areas to work in

    Cons

    Numbers driven and very little support staff

There are newer employer reviews for U.S. Bank
There are newer employer reviews for U.S. Bank

See Most Recent

Work at U.S. Bank? Share Your Experiences

U.S. Bank

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.