There are newer employer reviews for U.S. Bank

 

A job? Yes. A career? No so much.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Technical Support
Current Employee - Technical Support

I have been working at U.S. Bank full-time (more than 10 years)

Pros

Being able to work remotely and take advantage of flex time are the saving graces of working here. It is a stable company, so employment is relatively secure.

Cons

Compensation is minimal and salary increases are non-existent. Performance, good or bad, has no bearing on the review process.

Advice to ManagementAdvice

Record profits and record net revenue, but bare minimal salary increases? Share the wealth.

Doesn't Recommend
Positive Outlook
Disapproves of CEO

1525 Other Employee Reviews for U.S. Bank (View Most Recent)

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  1.  

    Non professional recruiters and interviewers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collector in Cincinnati, OH
    Current Employee - Collector in Cincinnati, OH

    I have been working at U.S. Bank full-time (less than an year)

    Pros

    There weren't any pros outside of working for what I thought was a good company.

    Cons

    Arrogant interviewer who was supposed to be keeping in contact regarding the 2nd interview yet failed to return call untill I called from a private number on average I tried to follow up 1-2 times a week.

    Advice to ManagementAdvice

    Get rid of the recruiters and managers who aren't doing their jobs

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Personal Banker 24 Hour Contact Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker Contact Center in West Allis, WI
    Former Employee - Personal Banker Contact Center in West Allis, WI

    I worked at U.S. Bank full-time (less than an year)

    Pros

    Company does some really good things regarding community involvement and offers paid volunteer hours for employees, Company is very operationally sound and stable and they are always hiring.

    Cons

    Speaking only based on experience in the 24 Hour Contact Center (Call Center)... If you like to be picked apart and treated like a child rather than a professional, this might be a great job for you! Micromanagement to the extreme, management team does not respect or listen to ideas or opinions of their employees, extreme top down management, poor communication between departments = poor experience for customers, management team does not support team members well, Personal Bankers are given no freedom to make decisions on their own, if you are a sales superstar you can have the worst customer satisfaction and call evaluation scores ever and management leaves you alone but if you are barely making your sales goals expect to have every little aspect of how you do your job critiqued. Extremely low employee morale and high turnover rate. Overall it was just a very negative environment.

    Advice to ManagementAdvice

    Value your employees. Don't treat them like children, give them a little autonomy and morale will improve as will employee retention. Encourage more cross-communication between departments which will make things easier for your employees to do their jobs and improve the customer experience as well.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for U.S. Bank

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