U.S. Bank

www.usbank.com
There are newer employer reviews for U.S. Bank

 

Great Company

Current Employee - Intern in Minneapolis, MN
Current Employee - Intern in Minneapolis, MN

I have been working at U.S. Bank as an intern (less than a year)

Pros

US Bank has very strong upper management as well as opportunities to move up if you show your immediate managers and you have skills to offer.

Cons

Salaries are comparable to other companies in the financial industry, however they are in no means above the average. Bonuses take the place of higher salaries, but it has to be a good year.

Approves of CEO

1673 Other Employee Reviews for U.S. Bank (View Most Recent)

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  1. 2 people found this helpful  

    Single Handedly Worst Job I Have Ever Had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Manager in Seattle, WA
    Former Employee - Customer Service Manager in Seattle, WA

    I worked at U.S. Bank full-time (more than a year)

    Pros

    Unfortunately, I could not come up with a single "pro" to working at U.S. Bank.

    Cons

    The downtown Seattle district is continuously and severely understaffed due to poor management that goes all the way up the District Level Management. This particular district has the worst reputation in the company due to its poor treatment of staff and constant push for unrealistic sales and customer service scores. The Senior Leadership fails to realize that the reason the customer service scores are so poor is because the total lack of skilled staff. The Senior Leadership is never to be found unless they get pressure put on them for their branches having poor customer service scores then all of a sudden they are at your branch every day or you have to be on three conference calls with them throughout the day.

    This district expects you to do the work of three people and if you so much as complain once, you are no longer in their good graces.

    The Operation Specialists are a total joke. Their whole job is to help branches with operations yet they are appalled any time you contact them for assistance. One particular Ops Specialist is so rude and nasty that several associates have quit because of her disparaging treatment of them. But because she has been with the organization for over 12 years, so much of a mention of her poor performance to superiors and you are on a blacklist.

    This district controls their staff with threats and intimidation.

    Advice to ManagementAdvice

    Before Management can expect strong customer service, they must first properly staff their branches with the appropriate people to handle the job. The whole Gallup experience in theory is a wonderful idea but it is just that, a great idea. The Senior Leadership can hardly provide an explanation themselves on how to achieve superior customer service other than to berate and belittle staff when they do not get the "top box" scores consistently.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    unfair, dump all work on you and don't teach you how to do it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - In Store Banker in Los Angeles, CA
    Current Employee - In Store Banker in Los Angeles, CA

    I have been working at U.S. Bank full-time (more than 3 years)

    Pros

    i have no pros about this job.

    Cons

    very very very cheap, horrible training, managers that don't know anything so you are left with no help and you feel like your digging in a hole to nowhere

    Advice to ManagementAdvice

    train managers to KNOW their products so we have someone to reference to. Management is inconsistent,

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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