There are newer employer reviews for U.S. Bank
There are newer employer reviews for U.S. Bank

See Most Recent

Terrible.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Relationship Manager in Saint Louis, MO
Current Employee - Relationship Manager in Saint Louis, MO
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I have been working at U.S. Bank full-time (More than a year)

Pros

People you work with are friendly.

Cons

Daily parking fees. The 5% increase in pay they offer for parking does not cover the cost or even come close to doing so. They pay half as much annualy as competing banks. They do offer an annual bonus that they find a way to give to no one. Work your butt off all year long for maybe a 1% raise. This is a dead end job.

Advice to Management

treat employees as humans and not an id number.

Other Employee Reviews for U.S. Bank

  1. Great Company

    Current Intern - Intern in Minneapolis, MN
    Current Intern - Intern in Minneapolis, MN
    Approves of CEO

    I have been working at U.S. Bank as an intern (Less than a year)

    Pros

    US Bank has very strong upper management as well as opportunities to move up if you show your immediate managers and you have skills to offer.

    Cons

    Salaries are comparable to other companies in the financial industry, however they are in no means above the average. Bonuses take the place of higher salaries, but it has to be a good year.


  2. Helpful (2)

    Single Handedly Worst Job I Have Ever Had

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Seattle, WA
    Former Employee - Customer Service Manager in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at U.S. Bank full-time (More than a year)

    Pros

    Unfortunately, I could not come up with a single "pro" to working at U.S. Bank.

    Cons

    The downtown Seattle district is continuously and severely understaffed due to poor management that goes all the way up the District Level Management. This particular district has the worst reputation in the company due to its poor treatment of staff and constant push for unrealistic sales and customer service scores. The Senior Leadership fails to realize that the reason the customer service scores are so poor is because the total lack of skilled staff. The Senior Leadership is never to be found unless they get pressure put on them for their branches having poor customer service scores then all of a sudden they are at your branch every day or you have to be on three conference calls with them throughout the day. This district expects you to do the work of three people and if you so much as complain once, you are no longer in their good graces. The Operation Specialists are a total joke. Their whole job is to help branches with operations yet they are appalled any time you contact them for assistance. One particular Ops Specialist is so rude and nasty that several associates have quit because of her disparaging treatment of them. But because she has been with the organization for over 12 years, so much of a mention of her poor performance to superiors and you are on a blacklist. This district controls their staff with threats and intimidation.

    Advice to Management

    Before Management can expect strong customer service, they must first properly staff their branches with the appropriate people to handle the job. The whole Gallup experience in theory is a wonderful idea but it is just that, a great idea. The Senior Leadership can hardly provide an explanation themselves on how to achieve superior customer service other than to berate and belittle staff when they do not get the "top box" scores consistently.


There are newer employer reviews for U.S. Bank
There are newer employer reviews for U.S. Bank

See Most Recent

Work at U.S. Bank? Share Your Experiences

U.S. Bank

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.