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Exciting Learning Opportunity

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Interim Retail Sales Manager  in  Goldsboro, NC
Current Employee - Interim Retail Sales Manager in Goldsboro, NC

I have been working at U.S. Cellular

Pros

The Values and Behaviors of the D.O.
The stories and experiences in regard to winning customer service-a customer thanking us for our help.
The empowerment and freedom to make decisions to provide an effective customer experience.
Benefits w/pension plan, tuition- reimbursement
 good vacation time awarded
Market Leaders try to help morale and look out for us

Cons

pay is not the best (but not the worst)
hours- vacation blackouts
lack of incentives-for the non-sales support groups
no visibility of senior leadership except in the home area (chicago)

Advice to ManagementAdvice

Be more visible to all markets instead of a select few.
Don't be afraid to get the latest and greatest- Not meaning the i-phone, but look at a phone/device we can be exclusive on that is the best.
Raise data limits; Let the family plans with data share their data like they would minutes.
Get more input from store level for major changes such as Plan-grams, store hours, compensation. some of these decisions are very different by store, location, and markets.

Recommends
No opinion of CEO

Other Reviews for U.S. Cellular

  1.  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Retail Sales Consultant  in  Williamston, NC
    Current Employee - Retail Sales Consultant in Williamston, NC

    I have been working at U.S. Cellular

    Pros

    Great pay, health dental and vision, opportunities for advancement, tuition reimbursement, good culture, primarily focuses on customer satisfaction instead of only trying to earn an extra dollar

    Cons

    the only downsides would be having to be avaliable to move for advancement, not having a large amount of stores in the region where I live, higher-up positions are not always filled with proper management

    Advice to ManagementAdvice

    You're doing a great job, but being a little more encouraging to those who want to be in a management position, instead of just thinking "it's a good idea" would be nice. It's kind of hard to want to move up when you're not sure of what steps you need to take to get there.

    Recommends
    Approves of CEO
  2.  

    It has turned from a job into a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Store Manager  in  Appleton, WI
    Current Employee - Store Manager in Appleton, WI

    I have been working at U.S. Cellular

    Pros

    U.S. Cellular does a good job of promoting from within
    The values of the Dynamic Organization align with my personal values

    Cons

    The balance of worklife and personal life
    It is hard to prioritize the workload as it all seems important and a high priority, therefore causes daily stress

    Advice to ManagementAdvice

    I believe that there needs to be more leadership training on how to lead leaders
    I believe that a large workload study needs to be done as it feels like there is no sense of true priorities

    Recommends
    Approves of CEO
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