There are newer employer reviews for U.S. Cellular

2 people found this helpful  

Call Center Criteria

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative  in  Knoxville, TN
Former Employee - Customer Service Representative in Knoxville, TN

I worked at U.S. Cellular full-time for more than 3 years

Pros

Pay is excellent
Benefits Are Great
Other associates are good people

Cons

New Hired associates are held to a standard that is unattainable - after 6 weeks you are expected to know policies and procedures as well as a seasoned associate, and if not - see ya! I've seen several people fired ovrlittle mistakes that new associates make. You are driven by fear. You come in to work everyday scared you'll be fired. Everyone is scared to death of the all might "Privacy Violation".

Doesn't Recommend
Negative Outlook
No opinion of CEO

548 Other Employee Reviews for U.S. Cellular (View Most Recent)

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  1. 4 people found this helpful  

    Keep your nose clean and you'll be fine.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Knoxville, TN
    Current Employee - Customer Service Representative in Knoxville, TN

    I have been working at U.S. Cellular full-time for less than a year

    Pros

    Great benefits and starting pay, great vacation, exceptional training, workplace ammentities (showers, massage chairs, free coffee, onsite cafeteria with made to order food), friendly associates, great desks, smoker friendly, spacious parking

    Cons

    VERY cultish culture, must be careful about saying even the mildest of non-hr friendly things, joking about past employers and customers is frowned upon and will lead to termination if heard by "kool-aid" drinkers, associates prone to tattle on one another, must be prepared to take a big healthy dose of the kool aid to move up and around

    Advice to ManagementAdvice

    Chill out with being so protective of the culture and look for strengths in employee difference, seriously stop encouraging associate spying and tattle-taleing

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    diminishing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Knoxville, TN
    Current Employee - Anonymous Employee in Knoxville, TN

    I have been working at U.S. Cellular full-time for more than 10 years

    Pros

    I work with amazing people. As long as you are learning and growing in your role, you are engaged. You can voice your concerns to leadership without reprimand, as long as you word it the right way. I have decent pay for working in a call center. There are good benefits and a 401k match.

    Cons

    There is no long-term career growth, unless you get promoted early and often. If you are extremely good at what you do, you will have difficulty moving up out of that role. You must watch how you word your concerns. At this point, they asked specialty queues to multi-task and take on additional roles. Morale is very low in my department as a result. Our handsets are outdated. We struggle to keep up with the rest of the industry. The scheduling is terrible.

    Advice to ManagementAdvice

    Please give your long-term employees a chance to shine in other roles. Provide proper training so the long-term employees who are good at what they do don't become the default "go-to" person for every problem that pops up. When you interview, please ask questions relevant to the position you're hiring for, and please give honest feedback instead of making up reasons just because you liked a less qualified candidate better.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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