U.S. Cellular

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514 Employee Reviews (View Most Recent)

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  • Culture & Values
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
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2 people found this helpful  

Call Center Criteria

Customer Service Representative (Former Employee) Knoxville, TN

ProsPay is excellent
Benefits Are Great
Other associates are good people

ConsNew Hired associates are held to a standard that is unattainable - after 6 weeks you are expected to know policies and procedures as well as a seasoned associate, and if not - see ya! I've seen several people fired ovrlittle mistakes that new associates make. You are driven by fear. You come in to work everyday scared you'll be fired. Everyone is scared to death of the all might "Privacy Violation".

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    3 people found this helpful  

    Keep your nose clean and you'll be fine.

    Customer Service Representative (Current Employee) Knoxville, TN

    I have been working at U.S. Cellular full-time for less than a year


    Pros: Great benefits and starting pay, great vacation, exceptional training, workplace ammentities (showers, massage chairs, free… Cons: VERY cultish culture, must be careful about saying even the mildest of non-hr friendly things, joking about past employers and customers is frowned upon and… Advice to Senior Management: Chill out with being so protective of the culture and look… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    diminishing

    Anonymous Employee (Current Employee) Knoxville, TN

    I have been working at U.S. Cellular full-time for more than 10 years


    Pros: I work with amazing people. As long as you are learning and growing in your role, you are engaged. You can voice your concerns to… Cons: There is no long-term career growth, unless you get promoted early and often. If you are extremely good at what you do, you will have… Advice to Senior Management: Please give your long-term employees a chance to shine in other roles. Provide proper training so the long-term employees who are good at what they… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
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