There are newer employer reviews for U.S. Cellular
There are newer employer reviews for U.S. Cellular

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Helpful (2)

Call Center Criteria

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Knoxville, TN
Former Employee - Customer Service Representative in Knoxville, TN
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at U.S. Cellular full-time (More than 3 years)

Pros

Pay is excellent Benefits Are Great Other associates are good people

Cons

New Hired associates are held to a standard that is unattainable - after 6 weeks you are expected to know policies and procedures as well as a seasoned associate, and if not - see ya! I've seen several people fired ovrlittle mistakes that new associates make. You are driven by fear. You come in to work everyday scared you'll be fired. Everyone is scared to death of the all might "Privacy Violation".

Other Employee Reviews for U.S. Cellular

  1. Helpful (4)

    Keep your nose clean and you'll be fine.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Knoxville, TN
    Current Employee - Customer Service Representative in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (Less than a year)

    Pros

    Great benefits and starting pay, great vacation, exceptional training, workplace ammentities (showers, massage chairs, free coffee, onsite cafeteria with made to order food), friendly associates, great desks, smoker friendly, spacious parking

    Cons

    VERY cultish culture, must be careful about saying even the mildest of non-hr friendly things, joking about past employers and customers is frowned upon and will lead to termination if heard by "kool-aid" drinkers, associates prone to tattle on one another, must be prepared to take a big healthy dose of the kool aid to move up and around

    Advice to Management

    Chill out with being so protective of the culture and look for strengths in employee difference, seriously stop encouraging associate spying and tattle-taleing


  2. Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Itasca, IL
    Current Employee - Store Manager in Itasca, IL
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at U.S. Cellular full-time (More than 5 years)

    Pros

    Good environment in some areas, good benefits, good people (mostly)

    Cons

    Changing into a political game. It is who you know!!!!!

    Advice to Management

    Listen to the associates for answers.


There are newer employer reviews for U.S. Cellular
There are newer employer reviews for U.S. Cellular

See Most Recent

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