There are newer employer reviews for U.S. Cellular

Helpful (1)

Let the games begin

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Retail Sales Consultant in Coos Bay, OR
Current Employee - Retail Sales Consultant in Coos Bay, OR

I have been working at U.S. Cellular full-time (more than a year)

Doesn't Recommend
Negative Outlook
No opinion of CEO
Doesn't Recommend
Negative Outlook
No opinion of CEO

Pros

Good pay, smaller wireless company, one of the few wireless stores that let you still have a desk

Cons

Lots of Kool aide to drink, bad business model, no long term future in wireless

Advice to Management

Just finally sell, and get it over with

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  1. Helpful (3)

    Full of hype

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Knoxville, TN
    Former Employee - Customer Service Representative in Knoxville, TN

    I worked at U.S. Cellular full-time (more than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good salary and great benefits.

    Cons

    High turnover. Incompetent employees on all levels. The public mantra for US Cellular is the "best customer service in the industry." Not true. And if you are a current employee, please do not like your supervisor. If you do, they get fired. US Cellular's mentality is that if you like your supervisor, then you are working for them and not the company. Go figure!

    Advice to Management

    Until you actually work the jobs of the employees, quit making decisions that effectively negates "best customer service in the industry."

  2. Helpful (2)

    Call Center Criteria

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Knoxville, TN
    Former Employee - Customer Service Representative in Knoxville, TN

    I worked at U.S. Cellular full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Pay is excellent
    Benefits Are Great
    Other associates are good people

    Cons

    New Hired associates are held to a standard that is unattainable - after 6 weeks you are expected to know policies and procedures as well as a seasoned associate, and if not - see ya! I've seen several people fired ovrlittle mistakes that new associates make. You are driven by fear. You come in to work everyday scared you'll be fired. Everyone is scared to death of the all might "Privacy Violation".

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