There are newer employer reviews for U.S. Cellular
There are newer employer reviews for U.S. Cellular

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Great place to work

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Retail Wireless Consultant in Owasso, OK
Former Employee - Retail Wireless Consultant in Owasso, OK
Recommends
Negative Outlook
Disapproves of CEO

I worked at U.S. Cellular full-time (More than 5 years)

Pros

Great culture, awesome benefits, vacations, personal time and sick days; good money to be made in retail channel

Cons

Favoritism with some employees, poor management decisions and they want you to sell like you are a robot

Advice to Management

Support and believe the employees who has been there longer

Other Employee Reviews for U.S. Cellular

  1. Agent Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Agent Account Executive in Saint Louis, MO
    Former Employee - Agent Account Executive in Saint Louis, MO
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at U.S. Cellular full-time (More than a year)

    Pros

    great way to act as a partner with the owner operator / dealers business owner in the indirect channel.

    Cons

    Hard to get dealer to listen to you if you dont have a relationship

    Advice to Management

    great advancement


  2. Helpful (1)

    Okay place to work if you like inconsistency and micromanagement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tulsa, OK
    Former Employee - Customer Service Representative in Tulsa, OK
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at U.S. Cellular full-time (More than a year)

    Pros

    Pros are culture that tries to be a better place to work and culture is The Dynamic Organization. The DO as it's called, is what is said to be the driving force and model for company interactions, and for the most part, it's a positive place due to good benefits, clean and well managed facility, intentions of being a customer focused company and empowering employees to do what is necessary to assure good relationship with customers. Attempts to stay in line with the ideals of Jack Rooney, and maintain high levels of empowerment and respect. Works to maintain high level of employee engagement with culture surveys, feedback, etc.

    Cons

    In actuality, you're asked constantly to engage in lots and lots of coversations about your personal life , feelings, constantly provide feedback to superiors who may or may not really want honest feedback. Very fanatical about using company jargon and communication is almost like learning another language. Conversations during development sessions are stilted due to necessity of using the jargon instead of communicating normally about the same subject. The company policy changes constantly and many times the management even admit to not really knowing what is required and actions and requirements are often reversed after multiple disputes from employees. Feedback about products that are obviously problematic is take poorly and often rejected as not being supportive of the DO. Managment often disagrees from one to the other as to what specific policys and practices actually mean or consist of. Frequent changes of leadership means being coached by many different individuals and adjusting repeatedly to new persons version of the job requirements. One telling thing to me was that after Mary Dillon took over, almost anyone who had been in the top management for any time left and was replaced. The company changed greatly and is not what it used to be.

    Advice to Management

    One of the main things that is touted in the DO is not to motivate with fear but that is very often exactly how employees are motivated, by being advised that feedback or independant ideas aren't supportive of company goals and perhaps this isn't "your passion". Be truly supportive of employees goals and strengths and see that coaches are developing them and not according the their own agendas or by who sits in the smoke hole with them the most.


There are newer employer reviews for U.S. Cellular
There are newer employer reviews for U.S. Cellular

See Most Recent

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