U.S. Cellular

www.uscellular.com
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1 person found this helpful  

What happened to the U.S. Cellular which focused on empowering their employees?

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Human Resources in Chicago, IL
Former Employee - Human Resources in Chicago, IL

I worked at U.S. Cellular full-time (more than 3 years)

Pros

Best customer focus I've seen!

Cons

They don't protect their leaders. If an accusation arises, they immediately back the Associate, not the Leader. What happens a few months down the line...they terminate all employees who are included in the accusation. Of course, the termination is tied to Associate performance. What a shame!

Advice to ManagementAdvice

Starting from the CEO, she needs to go into the trenches with the Sales Managers. She has hired most of her support team from her previous employers to work with her. Now she needs to go solo to truly understand the pain points of the organization. The focus of terminations should not be on the Sales Managers...look at your Directors and Area Managers. They aren't engaged with developing their leaders. They are order takers and hold pretty harsh conversations telling their leaders what to do instead of showing. Here's the issue...they rarely hire from the outside, mostly promote from within. If they're going to promote from within, the future and current leaders MUST have professional sales training--outside of the company. What you're doing is not working. Recommitting to the D.O. was implemented way too late, although a nice gesture.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

604 Other Employee Reviews for U.S. Cellular (View Most Recent)

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  1. 3 people found this helpful  

    Beware

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - RWC in Chicago, IL
    Former Employee - RWC in Chicago, IL

    I worked at U.S. Cellular full-time (more than 5 years)

    Pros

    - Empowered for the most part (at my store)
    - Decent work/life balance (at my store)
    - ??????????

    Cons

    - Expected to drink the kool-aid
    - Commissions keep changing for the worse
    - Other jobs will black ball you after you leave this company
    - Not the same company I started with 5 years ago
    - Chicago market now gone

    Advice to ManagementAdvice

    Stop drinking this kool-aid that keeps going around the company. It makes you feel a part of a cult while working there.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Awesome experience for a wonderful company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Roaming and Technical Services Specialist in Knoxville, TN
    Former Employee - Roaming and Technical Services Specialist in Knoxville, TN

    I worked at U.S. Cellular full-time (more than a year)

    Pros

    Great corporate culture and work-life balance. Awesome benefits! Good team of people to work with and a good company to work for. Good phone discounts for employees. Employer willing to work with folks who have a difficult health situation.

    Cons

    Too many calls and not enough people taking calls in the call center, but that's a subjective thing and just the way things work in an inbound call center atmosphere.

    Advice to ManagementAdvice

    Don't make the price plans and features so expensive. I realize this is tough to do, but there must be a way to scale it back some, as you have a lot of rural customers who have a hard time making ends meet each month who consider having cellular service more of a necessity than a luxury.

    Recommends
    Positive Outlook
    No opinion of CEO
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