U.S. Cellular

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1 person found this helpful  

What happened to the U.S. Cellular which focused on empowering their employees?

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Human Resources  in  Chicago, IL
Former Employee - Human Resources in Chicago, IL

Pros

Best customer focus I've seen!

Cons

They don't protect their leaders. If an accusation arises, they immediately back the Associate, not the Leader. What happens a few months down the line...they terminate all employees who are included in the accusation. Of course, the termination is tied to Associate performance. What a shame!

Advice to ManagementAdvice

Starting from the CEO, she needs to go into the trenches with the Sales Managers. She has hired most of her support team from her previous employers to work with her. Now she needs to go solo to truly understand the pain points of the organization. The focus of terminations should not be on the Sales Managers...look at your Directors and Area Managers. They aren't engaged with developing their leaders. They are order takers and hold pretty harsh conversations telling their leaders what to do instead of showing. Here's the issue...they rarely hire from the outside, mostly promote from within. If they're going to promote from within, the future and current leaders MUST have professional sales training--outside of the company. What you're doing is not working. Recommitting to the D.O. was implemented way too late, although a nice gesture.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

Other reviews for U.S. Cellular

  1. 1 person found this helpful  

    Okay place to work if you like inconsistency and micromanagement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Tulsa, OK
    Former Employee - Customer Service Representative in Tulsa, OK

    Pros

    Pros are culture that tries to be a better place to work and culture is The Dynamic Organization. The DO as it's called, is what is said to be the driving force and model for company interactions, and for the most part, it's a positive place due to good benefits, clean and well managed facility, intentions of being a customer focused company and empowering employees to do what is necessary to assure good relationship with customers. Attempts to stay in line with the ideals of Jack Rooney, and maintain high levels of empowerment and respect. Works to maintain high level of employee engagement with culture surveys, feedback, etc.

    Cons

    In actuality, you're asked constantly to engage in lots and lots of coversations about your personal life , feelings, constantly provide feedback to superiors who may or may not really want honest feedback. Very fanatical about using company jargon and communication is almost like learning another language. Conversations during development sessions are stilted due to necessity of using the jargon instead of communicating normally about the same subject. The company policy changes constantly and many times the management even admit to not really knowing what is required and actions and requirements are often reversed after multiple disputes from employees. Feedback about products that are obviously problematic is take poorly and often rejected as not being supportive of the DO. Managment often disagrees from one to the other as to what specific policys and practices actually mean or consist of. Frequent changes of leadership means being coached by many different individuals and adjusting repeatedly to new persons version of the job requirements. One telling thing to me was that after Mary Dillon took over, almost anyone who had been in the top management for any time left and was replaced. The company changed greatly and is not what it used to be.

    Advice to ManagementAdvice

    One of the main things that is touted in the DO is not to motivate with fear but that is very often exactly how employees are motivated, by being advised that feedback or independant ideas aren't supportive of company goals and perhaps this isn't "your passion". Be truly supportive of employees goals and strengths and see that coaches are developing them and not according the their own agendas or by who sits in the smoke hole with them the most.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Retail Wireless Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Wireless Consultant  in  Chicago, IL
    Current Employee - Retail Wireless Consultant in Chicago, IL

    Pros

    Good benefits, decent pay, open environment

    Cons

    Beginning to be concerned with numbers, organization is going through change

    Advice to ManagementAdvice

    I understand this is a business, do not try to pretend we are the organization we used to be

    Recommends
    Neutral Outlook
    Disapproves of CEO
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