There are newer employer reviews for U.S. Cellular

 

Retail Wireless Consultant

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Retail Wireless Consultant
Current Employee - Retail Wireless Consultant

I have been working at U.S. Cellular full-time (more than 3 years)

Pros

New challenges everyday, co-workers, phone service, the D.O., the companies vision and mission.
They do really care but I think sometimes that half the people don't know what they're doing and this trickles down from top management.

Cons

Slower to adapt new technologies, job security, overall direction of the company is unclear at this point... Alot of customers expect things that we cant deliver. Sometimes not unified across the company with different departments.

Advice to ManagementAdvice

Stay out on the floor more learn what the employees have to face with customer interactions to make a better experience for the customer. Especially the higher ups they seem out of touch.

Recommends
Negative Outlook
Disapproves of CEO

562 Other Employee Reviews for U.S. Cellular (View Most Recent)

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  1. 1 person found this helpful  

    Great place to work although moving in a different direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Store Leader
    Current Employee - Retail Store Leader

    I have been working at U.S. Cellular full-time (more than 5 years)

    Pros

    Opportunity to advance with the company
    Great compensation for store manager positions and above
    Great Culture

    Cons

    Right hand doesnt talk to the left hand
    Cultural shift currently taking place.......becoming very political
    Senior leadership accountability is lacking.

    Advice to ManagementAdvice

    Take a look at your Vice president team and really think about if you have the right people there to turn around a small company with big dreams.

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    Best Job I've ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Greeter
    Former Employee - Cashier/Greeter

    I worked at U.S. Cellular part-time (less than an year)

    Pros

    Pay, Management, Training, Supportive environment, Immediate enrollment in Benefits

    Cons

    The only downside to working for this company (in a retail store) is the hours. I found them to be difficult in order for me to maintain a home life and manage school work. That is why I had to quit. I could not find child care to cover the hours of which I was required to work.

    Advice to ManagementAdvice

    Keep maintaining the inclusive and diverse environment in your stores! Consider providing alternative shifts for those who can't necessarily work 35 hours a week for part-time.

    Recommends
    Positive Outlook
    Approves of CEO
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