U.S. Cellular

  www.uscellular.com
  www.uscellular.com
There are newer employer reviews for U.S. Cellular

 

Truly one-of-a-kind

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Tulsa, OK
Former Employee - Customer Service Representative in Tulsa, OK

I worked at U.S. Cellular full-time (less than an year)

Pros

Inclusive culture, amazing benefits, very friendly co-workers, free cell phone/service, great pay, relaxed dress code, excellent resources available.

Cons

Tethered to a computer for entire shift, little choice in schedule, customers often upset about billing issues.

Recommends
Positive Outlook
Approves of CEO

580 Other Employee Reviews for U.S. Cellular (View Most Recent)

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  1. 1 person found this helpful  

    Great Place to work...Still a work in progess though

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in Chicago, IL
    Former Employee - Sales Manager in Chicago, IL

    I worked at U.S. Cellular full-time (more than 8 years)

    Pros

    It has a great company culture known as the Dynamic Organization. Most live the values and behaviors of the company; we all know what they are and it is expected that we truly understand it and demonstrate it. The benefits are great with 401K (with company match) and a pension plan. The company provides lots of training and also has tuition reimbursement available if you decide to go to school for a Bachelor's Degree or Master's. There are opportunities to move into various positions; ongoing development is part of the job. You can have a career here if you take advantage of the opportunities available. They also pay for performance, and they do pay well.

    A RWC can make a lot of money here without a degree and get a lot of perks/bonuses. Management can also make a lot of money here as well because the company does offer benefits every quarter.

    They also offer a lot training for Management. The training they provide prepares you for life and includes development for specific U.S. Cellular initiatives and leadership skills you can use anywhere. There is always information available to everyone that works there, and they offer conference calls to ensure that we have an open environment concerning company goals.

    Cons

    Accountabilitity is definitley an issue. If a store does not hit their quota, it is okay as long as you provide the best customer service. If a Retail Wireless Consultant (RWC) does not completed their job as expected, it is a requirement that the Manager have conversation as to "why" and offer some recommendations and even some flexibility. If the RWC continues after several conversations with the Manager, upper management will ask the Manager if he/she did their part. There is very little accountability for the RWC. The company babies them with contest and offers unnecessary support when some the RWC are unappreciative and know that it difficult to get them fired. If a RWC does hit their quota, they can pretty much get away with anything (follow whatever sales process they want, decide if they want to charge an activation fee or not, charge the wrong prices for phones, etc.) RWC's are given many opportunities to improve and keep their jobs.

    It seems like the RWC's have more power than management. For example, the company changed the commission structure to grow it's customer-base. Due to the complaints, corporate changed it to accommodate the sales team after the sales team have been coached that they have to change their sales strategy. The RWC's did want to utilize a new sales process in the store and most still don't use it after 2 years of training.

    Advice to ManagementAdvice

    Live the values and behaviors of the organization. Also, stand firm on your expectations. It is okay to hold associates accountable; they do not have to like you. It is the corporate's job to create initiatives and the sales force to execute. When you are ready to write somebody up for not doing their job, just have your documentation and hopefully an Area Manager/HR Manager who will support you.

    Recommends
    Approves of CEO
  2. 1 person found this helpful  

    great culture and positive employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Analyst in Chicago, IL
    Current Employee - Financial Analyst in Chicago, IL

    I have been working at U.S. Cellular full-time (more than 5 years)

    Pros

    Promote from within and great work life balance

    Cons

    Not much growth in the business

    Advice to ManagementAdvice

    Great management who care about your individual growth

    Recommends
    Neutral Outlook
    Approves of CEO
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