U.S. Cellular

www.uscellular.com
There are newer employer reviews for U.S. Cellular

 

Retail Wireless Consultant

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Retail Wireless Consultant in Saint Louis, MO
Current Employee - Retail Wireless Consultant in Saint Louis, MO

I have been working at U.S. Cellular full-time (more than an year)

Pros

This company provides great benefits, ability to advance quickly within the company, relativity flexible work schedule, team sales environment, decent pay compared to other wireless carriers.

Cons

The company seems to be unsuccessful in some markets. The training program is very long but worthwhile. If you work at a slower location you will not have a lot of opportunity to earn high commissions.

Recommends
Negative Outlook
No opinion of CEO

601 Other Employee Reviews for U.S. Cellular (View Most Recent)

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  1.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Wireless Consultant
    Current Employee - Retail Wireless Consultant

    I have been working at U.S. Cellular full-time (more than 5 years)

    Pros

    The company does a great job with training associates before they assist customers on the sales floor. Because of this, U.S. Cellular associates are known to be very knowledgeable and customer-focused. The company is also known for its excellent customer service and great network quality. Even though it is a sales organization, U.S. Cellular does not just focus on meeting/exceeding sales goals (which is different than other cell phone companies). They take pride in making sure that associates do whatever is necessary to provide customers with a great customer experience. Sales managers, as a whole, do a great job with supporting associates and ensuring that they are in a position to be successful. Associates are empowered to make decisions that will be a win-win situation for the customer and for the company.

    Cons

    At times, store management can micro-manage associates when it comes to the sales process. Also, many people consider U.S. Cellular a step down from Verizon/AT&T/Sprint/T-Mobile even though the company offers many great benefits to customers. Because of this, it sometimes can be difficult to gain new customers especially if an associate is not in an established market.

    Advice to ManagementAdvice

    Continue to focus on improving the network and bringing out new products/services faster so the company can compete with the larger players in the cell phone industry. Also, focusing on more local marketing initiatives will help improve market share in markets that are not performing as well. There are many people that do not know about U.S. Cellular and its great benefits.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    A Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Area Sales Manager in Chicago, IL
    Current Employee - Retail Area Sales Manager in Chicago, IL

    I have been working at U.S. Cellular full-time

    Pros

    Very clear vision and mission for the company
    Great benefits
    High level of leadership training and development
    Work with people who are passionate about what they do

    Cons

    Didn't always have confidence in some of the local leaders who were chosen for their roles, many inexperienced and sometimes placed in their positions for a political play
    Difficult to come into a leadership role as an outside hire

    Recommends
    No opinion of CEO
There are newer employer reviews for U.S. Cellular

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