There are newer employer reviews for U.S. Cellular

 

Professional Company that tries to do right by their customers and their employees

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative  in  Waukesha, WI
Former Employee - Customer Service Representative in Waukesha, WI

I worked at U.S. Cellular full-time for more than 3 years

Pros

focuses on the correct, up to date training, and focuses on results. Offers cafeteria, free meals at times, and freebies for rewards.

Cons

Management is always listening in on your phone conversations with customers. Employees must have excellent listening skills and appropriately resolve any customer issues, which is great for the customer but can cause a bit of stress knowing that you are being listened to, and judged at any time!

Advice to ManagementAdvice

while up to date training is good, focus on developing employees for future promotions and encouraging them!

Recommends
Positive Outlook
Approves of CEO

549 Other Employee Reviews for U.S. Cellular (View Most Recent)

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  1.  

    This is the most unique company I have worked for in 20 years...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Recruiter  in  Tulsa, OK
    Current Employee - Regional Recruiter in Tulsa, OK

    I have been working at U.S. Cellular full-time for less than a year

    Pros

    The culture is the best thing about working with US Cellular. Other companies have the posters on the walls in the training areas and back of house and then when you get into production that all goes away. Not here. We all hold each other accountable to living the values and behaviors that we know are critical to our success.

    Cons

    Having to convince others that US Cellular is as great as it is. People think that because you don't have 80 million cusomters that you are not a legitimate player in the wireless space. We are a player and we are here to WIN!

    Advice to ManagementAdvice

    Continue making solid business decisions with the health and longevity and success of the company top priority. The rest will work itself out. You have an army of dedicated associates backing your direction.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Wireless Consultant
    Current Employee - Retail Wireless Consultant

    I have been working at U.S. Cellular full-time for more than 5 years

    Pros

    The company does a great job with training associates before they assist customers on the sales floor. Because of this, U.S. Cellular associates are known to be very knowledgeable and customer-focused. The company is also known for its excellent customer service and great network quality. Even though it is a sales organization, U.S. Cellular does not just focus on meeting/exceeding sales goals (which is different than other cell phone companies). They take pride in making sure that associates do whatever is necessary to provide customers with a great customer experience. Sales managers, as a whole, do a great job with supporting associates and ensuring that they are in a position to be successful. Associates are empowered to make decisions that will be a win-win situation for the customer and for the company.

    Cons

    At times, store management can micro-manage associates when it comes to the sales process. Also, many people consider U.S. Cellular a step down from Verizon/AT&T/Sprint/T-Mobile even though the company offers many great benefits to customers. Because of this, it sometimes can be difficult to gain new customers especially if an associate is not in an established market.

    Advice to ManagementAdvice

    Continue to focus on improving the network and bringing out new products/services faster so the company can compete with the larger players in the cell phone industry. Also, focusing on more local marketing initiatives will help improve market share in markets that are not performing as well. There are many people that do not know about U.S. Cellular and its great benefits.

    Recommends
    Neutral Outlook
    Approves of CEO
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