U.S. Cellular

www.uscellular.com
There are newer employer reviews for U.S. Cellular

 

Great place to work!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Retail Wireless Consultant in Lewisburg, WV
Former Employee - Retail Wireless Consultant in Lewisburg, WV

I worked at U.S. Cellular

Pros

US Cellular promotes a wonderful work atmosphere. You are motivated and recognized often when you meet your sales goals. Everyone is on the same page so that you expectations are consistent and you know where there is room for improvement and when you have excelled.

Cons

You may have days where it can be boring do the same thing over and over again. But the training on new equipment, new promotions, and motivational meetings help lift that perception effectively.

Advice to ManagementAdvice

Keep doing what your doing! Continue to motivate and listen to your team members in response to what consumers are expressing to your sales staff.

Recommends
No opinion of CEO

604 Other Employee Reviews for U.S. Cellular (View Most Recent)

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  1. 1 person found this helpful  

    US Cellular Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Manager in Chicago, IL
    Former Employee - Sales Manager in Chicago, IL

    I worked at U.S. Cellular

    Pros

    Professional development is top notch
    Benefits are great
    Corporation with a small business feel

    Cons

    Advancement can only happen to those who are in the ASM clicks
    As a Sales Manager if you've accomplished a lot, it means you aren't promotable
    The D.O. really is word on the wall
    Too many confusing messages by too many leaders

    Advice to ManagementAdvice

    USCC started out a great place to be, you develop yourself, the people around you, exceed your expectations, and deliver on the D.O. Values and Behaviors and you will be noticed. That isn't the way the new USCC is! If you aren't buddy buddy with an ASM you will soon be left out to dry. ASM's allow their store managers to be absentee leaders. They allow the entire store to rest on the shoulders of the sales managers, and when their work load becomes too much the store managers fire the sales manager. This is a process that USCC in Chicago has seen far too much of over the past 2-4 years, and there have been far too many sales managers let go due to the failure of bad store managers in this company.

    The idea of allowing these absentee store managers to manage 2 store locations is the most absurd thing that has happened in USCC. You put these leaders that already find any excuse to not be around, not help customers, and not do their responsibilities and you double it.

    Through experience I had 3 store managers that I reported to over my span with the company. Each of them would skip shifts, list on the schedule they are at the other location and not even be at work, and take extremely long periods of time traveling to and from locations while misleading the retail associates where they were at. Want to know how they were disciplined?

    1 got 2 other stores closer to their house which was a promotion compared to the past locations.

    Another (the one that would flat out lie about where the manager actually was) was allowed to continue under less supervision than before. This leader was then offered the opportunity to interview for a corporate office position, again would have been a promotion.

    The last one ran off one of the areas top sales managers through reasons unknown. Then put just about every associate working in the stores under corrective action for performance issues (issues that can be trained IF there was a leader in the location) and then was given the opportunity to get another, even bigger location.

    My advice to the leadership of US Cellular, get rid of the Culture Survey, its clearly not being used to its full capabilities, or the associates do not believe in the anonymity of the survey. Get the ASMs in the stores and have them observe on a day-to-day basis the real jobs of the store managers, and find the sales managers that are difference makers and get them into higher leadership positions.

    Not all store managers are bad, some of them are great, but there are a good lot of them that know how they can take advantage of the system, it might be because they know they can take advantage of the ASMs, or the ASMs allow it, but things need to change right there.

    No opinion of CEO
  2.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at U.S. Cellular

    Pros

    Benefits are great.
    Structured development and feedback
    Family business feel.
    Public company but relatively small company feel, which allows you to advance and make your mark if you have the ambition and ability

    Cons

    Base compensation is probably less than comparable roles at other companies. If you're not a fan of their product and service it may hinder your drive.

    Advice to ManagementAdvice

    Keep doing what you are doing. Try to get a little further ahead of the curve in new product releases

    Recommends
    No opinion of CEO
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