UPS – “Ever been to jail? This is an 8 hour a day jail sentence”

Pros

A salary that is slightly above average to others in the area

Cons

Where to begin. I would say micro-management, but even that word does not adequately describe the way that the upper management in the site manage the ISRs or the Supervisors. It also does not adequately describe the way that the Supervisors manage the ISRs. I think a more accurate description of the management style is management by intimidation and bullying. There are nit picking metrics that we are measured on, including one particularly arbitrary number included in our goal that has no direct effect on your "percent to plan" . This job feels like it is one step away from requiring you to read off of script cards. There are some "initiatives" that are brought out where we are essentially required to harass our customers.

While I understand that while we are at work from 8-5 each day, some of us have family situations that occur with our children or spouses that must be taken care of or handled. Management does not look kindly on having to take time to handle these situations. You are also not allowed to be sick- ever. If you are ever sick, you are required to have a discussion with your supervisor and sign papers that say "I understand that it is important for me to be at work every day, and if it happens again I could lose my job" The same for being late.

Advice to Senior Management

I would advice Senior management at the site to back off and listen more to the employees. I would suggest that HR quit turning what appears to be a blind eye to the backbone of the Inside Sales division- The ISRs. I would suggest that the Senior Management that is not at the site, to take a good hard look at what they are requiring of the Inside Sales Division and see if their expectations are reasonable (hint: they are not). I would advise every management resource to not speak out of both sides of their mouth. On one hand there is no relief in the pressure that is put upon us because the economy is poor and people just are not shipping- we are told it is no excuse for not making our numbers, but you freeze raises and stop 401k matching because of the state the economy is in. Which is it?