There are newer employer reviews for US Airways

 

2 contracts as SQL Database Administrator

Former Employee - SQL Database Administrator  in  Phoenix, AZ
Former Employee - SQL Database Administrator in Phoenix, AZ

I worked at US Airways as a contractor for more than a year

Pros

Environment is relatively current technology.

Cons

Constant structure changes from mergers.

308 Other Employee Reviews for US Airways (View Most Recent)

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  1. 1 person found this helpful  

    Reservation call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations Agent  in  Tempe, AZ
    Former Employee - Reservations Agent in Tempe, AZ

    I worked at US Airways full-time for less than a year

    Pros

    Benefits were good - able to fly right away.

    Cons

    Environment was toxic! No Job Joy! Always reminded that there were MANY other people that would be willing take your place. YOU do not matter - the customers really don't matter - just make sure your sales are up and your call times were down. There are many agents that have been there far to long - very rude to customers - there were many times when I cringed listening to the agents being rude to customers on the phone. I was actually scolded because I said - "Is there anything else that I can help you with today?"
    Noun -verb - period. That does not always work. There should always be an exception to that rule.

    Advice to ManagementAdvice

    Make the agents feel like they matter - a little bit..... Treat the customers better.
    Make sure the supervisors are qualified to supervise......

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    customer service agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent  in  Philadelphia, PA
    Former Employee - Customer Service Agent in Philadelphia, PA

    I worked at US Airways part-time for more than a year

    Pros

    flight benefits, flexible schedule, meet lots of people, great coworkers

    Cons

    work hours, stress, work on weekends

    Recommends
    Positive Outlook
    No opinion of CEO
There are newer employer reviews for US Airways

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