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Flight Attendant US Airways

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Flight Attendant  in  Philadelphia, PA
Former Employee - Flight Attendant in Philadelphia, PA

I worked at US Airways full-time for more than 5 years

Pros

Good work life/balance. Great benefits. Travel perks. Flight Attendant Employee group was great and supportive union.

Cons

The company was always fighting with different employee groups which had a negative impact on the overall morale. Trickled down to the customers in different ways/ poor customer service.

Advice to ManagementAdvice

Create a more supportive company culture that values its employees and customers. Southwest and Alaska Air seem to have achieved this and still run profitable companies.

Recommends
Positive Outlook
Disapproves of CEO

310 Other Employee Reviews for US Airways (View Most Recent)

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  1.  

    Good place to start your career...not competitive pay...fairly disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Commodity Manager  in  Tempe, AZ
    Former Employee - Senior Commodity Manager in Tempe, AZ

    I worked at US Airways full-time for more than a year

    Pros

    This was a good place to start a career because you get to work for a large organization that is in a pretty interesting industry. There are some good people in the organization that if you can work with them, it's an enjoyable time. The executive team is very engaged and they are all very approachable. They seem to be very intelligent and have a strong vision for the direction of the company. Health benefits were pretty good while I was there. Profit sharing was a neat plus, though not huge. Promotions are available, but due to high churn.

    Cons

    Unfortunately that executive vision seems to be lost as you dive down the management hierarchy. There are a lot of people in middle-upper management that have no real management experience and have only moved up through the organization from seniority that cause a lot of organizational issues and inefficient processes to break down. As a result, there is a lot of churn below them because employees just do not enjoy the work they are doing. Also, this results in a lot of internal teams not working well together.

    Pay is definitely below what you could get in the same role in another industry. There are also high levels of turnover/churn.

    Advice to ManagementAdvice

    Work to increase margins so you can compensate people at the same levels they can get outside of the airline industry...the flight benefits just aren't worth as much now that load factors are so high.

    Implement a 360 review program to start forcing some of the middle-upper management to change and improve. Support your frontline employees and trust them to do what you hired them to do.

    Continue staying engaged as an executive team. Doing the town halls, quarterly visits, and just generally being human and accessible is nice compared to the rest of corporate America.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Anonomous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservationist  in  Winston-Salem, NC
    Current Employee - Reservationist in Winston-Salem, NC

    I have been working at US Airways full-time

    Pros

    Family oriented, good travel benefits.

    Cons

    Low pay and limited job growth

    Advice to ManagementAdvice

    Pay employees what they are worth. Management needs to match similar call center pay rate so employees wont be living in poverty.

    Doesn't Recommend
    Positive Outlook
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