US Citizenship and Immigration Services

www.uscis.gov
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People are friendly and quietly go about their work.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Management and Program Analyst in Washington, DC
Current Employee - Management and Program Analyst in Washington, DC

I have been working at US Citizenship and Immigration Services full-time (Less than a year)

Recommends
Neutral Outlook
Recommends
Neutral Outlook

Pros

I got a promotion and was able to remain in Washington DC when my old job moved to Memphis, TN.

Cons

I'm not doing the same type of work I was before, which is business analysis, staffing analysis and budget formulation and analysis.

Advice to Management

None.

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  1. Helpful (2)

    Management had no interest in quality or fairness of service to those served; only cared about meeting deadlines.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN

    I worked at US Citizenship and Immigration Services full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good pay and benefits; opportunity to serve your country and help potential new citizens; good people to work with; significant investment in training.

    Cons

    Wrong things are tracked and rewarded: management earns bonuses for meeting deadlines, so employees are pushed to ignore or gloss over complex or problematical cases; application of law/rules by employees varies so much that gross inequality of treatment of immigrants is endemic.

    Advice to Management

    Stop treating your employees like problems to be managed. Meetings should focus on teaching adjudicators how to apply the law/rules in a way that is fair and consistent. It's ridiculous to set up interview schedules so that interviewers are pushed to complete even uncomplicated cases within the time allowed; there is no provision for addressing difficult or complicated cases. Also, offices supposedly have the services of fraud investigators, legal counsel, etc., but the rank-and-file have no access to them, and management refuses to involve them, probably because that slows things down.

  2. Helpful (1)

    Extremely poor management of IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at US Citizenship and Immigration Services full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    There are some very good people at USCIS - unfortunately, very few are in management.

    Cons

    Empire builders rule! Logic, common sense, and reasonable approaches to best practices are virtually completely ignored.

    Advice to Management

    Start service the customers instead of yourselves. Stop building empires, actually look at the Mission Statement, and stop letting contracts drive you into the ground.

There are newer employer reviews for US Citizenship and Immigration Services
There are newer employer reviews for US Citizenship and Immigration Services

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