There are newer employer reviews for US Investigations Services

8 people found this helpful

Unstable and high turnaround

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Administrative in Falls Church, VA
Current Employee - Administrative in Falls Church, VA

I have been working at US Investigations Services full-time (more than a year)

Pros

compensation is not bad and processes are being to be formed by employees, not by corporate. They have a great program with UVA and Ford.

Cons

No processes in place. high turnover. 3 executive teams in less than 2 years. poor work environment. no open door policy. no backing by leadership.

Advice to ManagementAdvice

need to invest in your teams, expectations are high with no upper management accountability

Doesn't Recommend
Neutral Outlook
No opinion of CEO
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  1. 6 people found this helpful

    A job, not a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Investigator
    Former Employee - Associate Investigator

    I worked at US Investigations Services full-time (more than a year)

    Pros

    This is or was a good job for someone fresh out of college or between jobs, USIS has since lost their OPM contract and no longer has Investigators. When you first start you are almost basically guaranteed a job for one calendar year as long as you don't do anything to stupid. You make your own schedule, around other peoples schedule, and work remotely. Company car with fleet gas card was a nice perk. The opportunity to go into secure facilities or sites I would otherwise have had no access, along with meeting higher ranking military and defense contractors. Once you get used to the job, which is 6-8 months into it, you can really start to enjoy the flexibility it can offer; meaning if you set your week up right you could work tow or three long days in the middle of the week and take a half day friday or not work at all.

    Cons

    This job has very big pros and very big cons. When it came to the actual work of processing cases, when it was good it was good but that was a momentary lapse. Things would not last like that long, and next thing you had more work then you could do in three weeks and had one week to do it in. The idea that this company had a monetary incentive to process more cases for a bigger bonus seems like a conflict of interest to me just at the basis of it but it is what it is. Management made it very clear that we were to process as much as you can as fast as you can. After almost two years, that was really the only thing you would hear from your manager; get more done faster. At the end of the day it was a for profit business and run as such, can't be too surprised when they try to grind every last dollar they can.

    From a public relations perspective, it was starting to get embarrassing to say I was an employee of USIS, between the snowden debacle, the navy yard shooter, and the massive DOJ investigation about falsified investigations, the fact the government decided not to renew the contact is not surprising. This company has been a mess since i started working here in 12/12. Top level management had been playing musical chairs, 2-3 times per quarter someone would get promoted to a new position, then a month or two later gone. Not exactly a picture of managerial stability.

    Then came the furlough in 8/14. given the fact that most investigators work from home and there is no central office the dissemination of information was laughable. the layoff is set for the end of september, but between the first week of august and the third week of september i received two emails from the corporate office that had been sterilized of any actual information, and a handful of texts from my boss with equally lithe information (but to be fair she didn't know any more then i did). So it was indeed a fun month not knowing if there would be a job to go back to, if the company was still in business, or if it had all been shut down and it was off to the unemployment line.

    the most challenging part of this job was learning how to actually perform it. when first hired you would attend a four week training program where you learn all the specifics of doing background investigations. well, to actually train a person how to be effective when they start the class would need to be about 4 months. the best analogy i came up with was; imagine you were just hired as a mechanic, you're taught how to turn a car on, where the engine was, and then handed a socket wrench, now go rebuild that Ferrari. you essentially had to learn the job as you go by doing it wrong. Because you work from home, you had no way of knowing if you did something wrong until a case got reopened, which was detrimental to your performance metrics.

    Bottom line: this was a job not a career. not much upward mobility. You are able to move up to the next level (pay grade) of investigator, but the pay difference was 2-3k and the work was roughly double, not much for incentive as when you start you already had more work then you could handle most weeks. health benefits were a joke, beyond expensive if you wanted actual coverage.

    Advice to ManagementAdvice

    Assuming OPM gave another BI contract, i would suggest changes however they would be detrimental to the bottom line, which is the only thing that matters in big business. And government contract work is about as big as it gets.

    Disapproves of CEO
  2. 3 people found this helpful

    Little to no communication skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Reviewer in Grove City, PA
    Former Employee - Senior Reviewer in Grove City, PA

    I worked at US Investigations Services full-time (more than 8 years)

    Pros

    At one time was a great place to work... Just laid off 3200 employees

    Cons

    Federal investigation by DOJ, bad upper management, it concerns, contract loss

    Advice to ManagementAdvice

    Keep your contracts

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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