There are newer employer reviews for USAA

 

Great Benefits, and Great Bonuses, Call center jobs hard to move out of though

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Bank Servicing Specialist II  in  San Antonio, TX
Former Employee - Bank Servicing Specialist II in San Antonio, TX

I worked at USAA

Pros

- Good pay + bonuses and beneifts
- Learn about military and earn a lot of knowledge in your field
- Financially Stable company to work for.
- Good ethics and integrity when it comes to business decisions
- Executive Managment is top notch

Cons

- Very hard to move horizontally, if you start there in the front office or call center you tend to get trained on one skill, limiting your career development
- Call center job has a long way out til your finally off the phone, expect to be on the phones for atleast 5 years.
- Middle management can be inconsistent, you will get opportunities depending on where you are placed.
- Front office jobs do not have much flexibility as they are dictated by the Call volumes.

Advice to ManagementAdvice

Keep up the good work, but work on middle management development. Call center job retention rate can be better helped by offering more opportunities for them and bringing up morale for a job that is very confining on the phones.

Approves of CEO

787 Other Employee Reviews for USAA (View Most Recent)

Sort: Rating Date
  1.  

    Top-notch benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Software/Systems Engineer I  in  San Antonio, TX
    Current Employee - Software/Systems Engineer I in San Antonio, TX

    I have been working at USAA

    Pros

    The benefits are excellent and it's such a large company that you can experience many different things through your tenure.

    Cons

    Tons of red tape and bureaucracy - more so than at most companies of its size.

    Advice to ManagementAdvice

    When you ask for an opinion, listen to it.

    Recommends
    Approves of CEO
  2.  

    Light at the end of the tunnel but you have to walk quite a distance to get to it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Member Service Representative  in  Phoenix, AZ
    Current Employee - Member Service Representative in Phoenix, AZ

    I have been working at USAA

    Pros

    One of the best call centers in the Valley to work for. Compared to some, you don't have to worry about layoffs or downsizing. The pay is pretty decent and the bonuses are nice. It's a big building with a good size fitness center and covered parking. The cleaning crew is pretty nice as well. They have company picnics and holiday parties.

    Cons

    Getting promoted is a trial by fire and sometimes is not WHAT you know but WHO you know. Forget trying to get a job in the IT area unless you are a temp if you already work at USAA. They only hire from within that area which I think is unfair. At the beginning of the year, upper management was talking up work from home. Now they are quietly sweeping it under the table. They also ticked off a lot of employees in the bank with a recent "optimization" which really caused major discord among employees. When Joe Robles came on board, he talked about the open door policy but many believe it's a myth as they fear repercussions from upper management.

    Advice to ManagementAdvice

    LISTEN TO THE EMPLOYEES!

    Approves of CEO
There are newer employer reviews for USAA

Worked for USAA? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.