There are newer employer reviews for USAA
There are newer employer reviews for USAA

See Most Recent

Great Benefits, and Great Bonuses, Call center jobs hard to move out of though

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Bank Servicing Specialist II in San Antonio, TX
Former Employee - Bank Servicing Specialist II in San Antonio, TX
Approves of CEO

Pros

- Good pay + bonuses and beneifts - Learn about military and earn a lot of knowledge in your field - Financially Stable company to work for. - Good ethics and integrity when it comes to business decisions - Executive Managment is top notch

Cons

- Very hard to move horizontally, if you start there in the front office or call center you tend to get trained on one skill, limiting your career development - Call center job has a long way out til your finally off the phone, expect to be on the phones for atleast 5 years. - Middle management can be inconsistent, you will get opportunities depending on where you are placed. - Front office jobs do not have much flexibility as they are dictated by the Call volumes.

Advice to Management

Keep up the good work, but work on middle management development. Call center job retention rate can be better helped by offering more opportunities for them and bringing up morale for a job that is very confining on the phones.

Other Employee Reviews for USAA

  1. Helpful (1)

    USAA - Good place to begin a career

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Advisor in San Antonio, TX
    Current Employee - Financial Advisor in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    Pay is decent, benefits are great, facilities are wonderful. They pay for licenses required for the job, as well as give you $5,000 per year to use towards education. 8% dollar for dollar math on 401(k) is unbeatable.

    Cons

    Work can be stressful if you are on the phone. There seems to be a communication barrier between senior management, middle management, and employees. Things change almost daily with little or no notification or training to new procedures.

    Advice to Management

    USAA is a world class company. Let's focus more on our members and less on our numbers.


  2. Top-notch benefits.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software/Systems Engineer I in San Antonio, TX
    Current Employee - Software/Systems Engineer I in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    The benefits are excellent and it's such a large company that you can experience many different things through your tenure.

    Cons

    Tons of red tape and bureaucracy - more so than at most companies of its size.

    Advice to Management

    When you ask for an opinion, listen to it.


There are newer employer reviews for USAA
There are newer employer reviews for USAA

See Most Recent

Work at USAA? Share Your Experiences

USAA

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.