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2 people found this helpful  

It was two-faced work environment in which I didn't feel comfortable.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Claims Adjuster  in  Sacramento, CA
Former Employee - Claims Adjuster in Sacramento, CA

I worked at USAA

Pros

Every-morning my unit had a meeting and the department took on all claims; we were able to help more clients.

Cons

Micro-management; being on The phones for 8 hours per day; and overall bad morale in the company.

Advice to ManagementAdvice

Treat your employees the way that you would want to be treated in the workplace.

Doesn't Recommend
Disapproves of CEO

781 Other Employee Reviews for USAA (View Most Recent)

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  1. 1 person found this helpful  

    Better than most similar employers... still performance based sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Member Relationship Specialist  in  Phoenix, AZ
    Former Employee - Member Relationship Specialist in Phoenix, AZ

    I worked at USAA

    Pros

    Outstanding benefits, sense of professionalism within the company (rather than working for a slave-drive call center), positive attitude, positive reinforcement to perform (rather than negative reinforcement more commonly found elsewhere)

    Cons

    If you're uncomfortable with sales, you'll still be expected to perform. They say, "It's about helping the military and their families" but you're really just trying to sell them more products.

    Advice to ManagementAdvice

    Concentrate on teaching sales skills to those who are less experienced rather than so much time "indoctrinating" us into how great USAA is.

    No opinion of CEO
  2.  

    I was dedicated to my job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Casualty Claims Examiner  in  Norfolk, VA
    Former Employee - Casualty Claims Examiner in Norfolk, VA

    I worked at USAA

    Pros

    You get paid for what you are worth.

    Cons

    Lack of trust and honesty between employees and supervisor. Not all supervisors fit that category.

    Advice to ManagementAdvice

    Listen to the employees they have a lot to offer and will work hard for you to ensure company growth.

    Recommends
    Approves of CEO
There are newer employer reviews for USAA

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