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Helpful (2)

It was two-faced work environment in which I didn't feel comfortable.

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Claims Adjuster in Sacramento, CA
Former Employee - Claims Adjuster in Sacramento, CA

I worked at USAA

Doesn't Recommend
Disapproves of CEO
Doesn't Recommend
Disapproves of CEO

Pros

Every-morning my unit had a meeting and the department took on all claims; we were able to help more clients.

Cons

Micro-management; being on The phones for 8 hours per day; and overall bad morale in the company.

Advice to Management

Treat your employees the way that you would want to be treated in the workplace.

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  1. Helpful (6)

    Sales oriented call center

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Colorado Springs, CO
    Current Employee - Sales Representative in Colorado Springs, CO

    I have been working at USAA

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Benefits are good-401k employer contribution in particular

    Cons

    Attrition causes high call volume - back-to-back phone calls. Management feels there is "an opportunity on every call", so it's all about the numbers. If you don't know what FMLA was before, you'll know once you start working at USAA. Morale is very low and a large percentage of employees manage to get on FMLA so they can take off whenever they want and are then "protected". Many of these same employees then go on FaceBook to boast about everything they're doing while on FMLA (pursuing other job opportunities, enjoying their social life, etc.). Employees on FMLA are entitled to all of the same benefits as those who manage to come in every day. There is little incentive to show up everyday and have calls monitored and time micromanaged. FMLA is seriously abused and serves to lower overall company morale, increase call volume for those at work, and prohibit those showing up for work to get any time off.

    Advice to Management

    USAA prided itself on being the #1 provider for the military and setting itself apart from other insurance companies. Go back to your core values (USAA is no different from other insurance companies) and put more of a focus on employee morale and work environment.


  2. Helpful (1)

    Better than most similar employers... still performance based sales.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Relationship Specialist in Phoenix, AZ
    Former Employee - Member Relationship Specialist in Phoenix, AZ

    I worked at USAA

    No opinion of CEO
    No opinion of CEO

    Pros

    Outstanding benefits, sense of professionalism within the company (rather than working for a slave-drive call center), positive attitude, positive reinforcement to perform (rather than negative reinforcement more commonly found elsewhere)

    Cons

    If you're uncomfortable with sales, you'll still be expected to perform. They say, "It's about helping the military and their families" but you're really just trying to sell them more products.

    Advice to Management

    Concentrate on teaching sales skills to those who are less experienced rather than so much time "indoctrinating" us into how great USAA is.


There are newer employer reviews for USAA
There are newer employer reviews for USAA

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