USAA
3.4 of 5 715 reviews
www.usaa.com San Antonio, TX 5000+ Employees

715 Employee Reviews (View Most Recent)

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2 people found this helpful  

It was two-faced work environment in which I didn't feel comfortable.

Claims Adjuster (Former Employee)
Sacramento, CA

ProsEvery-morning my unit had a meeting and the department took on all claims; we were able to help more clients.

ConsMicro-management; being on The phones for 8 hours per day; and overall bad morale in the company.

Advice to Senior ManagementTreat your employees the way that you would want to be treated in the workplace.

No, I would not recommend this company to a friend

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    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
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    • Disapproves of CEO

    5 people found this helpful  

    Sales oriented call center

    Sales Representative (Current Employee)
    Colorado Springs, CO

    I have been working at USAA


    Pros: Benefits are good-401k employer contribution in particular Cons: Attrition causes high call volume - back-to-back phone calls. Management feels there is "an opportunity on every call", so it's all about the numbers. … Advice to Senior Management: USAA prided itself on being the #1 provider for the military and setting itself apart from other insurance companies. Go back to… No, I would not recommend this company to a friend More
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    1 person found this helpful  

    Better than most similar employers... still performance based sales.

    Member Relationship Specialist (Former Employee)
    Phoenix, AZ

    I worked at USAA


    Pros: Outstanding benefits, sense of professionalism within the company (rather than working for a slave-drive call… Cons: If you're uncomfortable with sales, you'll still be expected to perform. They say, "It's about… Advice to Senior Management: Concentrate on teaching sales skills to those who are less experienced… More
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