There are newer employer reviews for USAA

4 people found this helpful  

Discouraging

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Anonymous Employee in Tampa Palms, FL
Current Employee - Anonymous Employee in Tampa Palms, FL

I have been working at USAA

Pros

Love the members, Feels great to help military families.

Cons

Sales. Not everyone wants to buy another product.

Advice to ManagementAdvice

Put down the Kool-Aid and listen to your employees. They are EXTREMELY unhappy. Quit wasting money on meaningless surveys.

Doesn't Recommend
Approves of CEO

811 Other Employee Reviews for USAA (View Most Recent)

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  1. 5 people found this helpful  

    Sales oriented call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Representative in Colorado Springs, CO
    Current Employee - Sales Representative in Colorado Springs, CO

    I have been working at USAA

    Pros

    Benefits are good-401k employer contribution in particular

    Cons

    Attrition causes high call volume - back-to-back phone calls. Management feels there is "an opportunity on every call", so it's all about the numbers. If you don't know what FMLA was before, you'll know once you start working at USAA. Morale is very low and a large percentage of employees manage to get on FMLA so they can take off whenever they want and are then "protected". Many of these same employees then go on FaceBook to boast about everything they're doing while on FMLA (pursuing other job opportunities, enjoying their social life, etc.). Employees on FMLA are entitled to all of the same benefits as those who manage to come in every day. There is little incentive to show up everyday and have calls monitored and time micromanaged. FMLA is seriously abused and serves to lower overall company morale, increase call volume for those at work, and prohibit those showing up for work to get any time off.

    Advice to ManagementAdvice

    USAA prided itself on being the #1 provider for the military and setting itself apart from other insurance companies. Go back to your core values (USAA is no different from other insurance companies) and put more of a focus on employee morale and work environment.

    Doesn't Recommend
    Disapproves of CEO
  2. 7 people found this helpful  

    Very Rudimentary Wealth Management Group

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Wealth Manager in Phoenix, AZ
    Current Employee - Wealth Manager in Phoenix, AZ

    I have been working at USAA

    Pros

    Not many long hours. SImple place to work once you get to know the bizarre inner workings of the enterprise.

    Cons

    Basic Investment Management, Simple Financial Planning Tools and Offerings. Not much under the hood when you really look closely. Wealth Management in name only. Not much to offer clients with complex needs.

    Advice to ManagementAdvice

    Wake up and realize all the folks you;re hiring from the Bank America, Citi, etc. are going to ruin the most important intagible USAA has; its culture.

    Doesn't Recommend
There are newer employer reviews for USAA

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