USAA

www.usaa.com
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Great culture.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Credit Manager in San Antonio, TX
Current Employee - Credit Manager in San Antonio, TX

I have been working at USAA

Pros

Everything is located right there, I never have to leave.

Cons

Rigid dress code. Strict on time cards.

Advice to ManagementAdvice

Keep up the great work.

Recommends
No opinion of CEO

893 Other Employee Reviews for USAA (View Most Recent)

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  1. 1 person found this helpful  

    Disappointing and extremely corporate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Financial Advisor in San Antonio, TX
    Former Employee - Financial Advisor in San Antonio, TX

    I worked at USAA

    Pros

    decent benefits, paid education opportunities, dont take work home, opportunity to move around the organization if you know how to work the system.

    Cons

    Most of what other people have said is spot-on. Extremely corporate, abuse of fmla, no advancement opportunities or chances to move off the phone, sales focused.

    The only way to get ahead is to not question and "drink the kool-aid". Any questioning will get you perceived as negative and you will never advance or leave your current position no matter how well you perform. They equate helping the member is the same as selling them a product. Everyone needs something so you will have to do the hard sell as often as possible.

    Morale is very low because no one has any hope that they can get to a better job. The ones who do get ahead are the ones who arent bright enough to think for themselves thus perpetuating whatever they are told by upper management. Managers are mouthpieces for senior level management. You need to be good at reading between the lines because most managers wont really tell you where you stand. They try to sugarcoat things so you think everything is fine when they really arent.

    Its a military structure so you must be ok with taking orders and smiling and agreeing with them. Very hard place to work if you really want to do the best for people. You will be coached to hit product goals whether there is a market for that product or not. They stretch compliance to get members into products that are, at best ,questionable. Many of them actually feel they are doing the right thing which makes things even worse when you point out that there better ways to go about things. You will find yourself compromising your integrity in order to hit your product goals.

    Feedback (PRIDE) is a joke because they dealt with all the same issues in the 5 years i was there. Just different people bringing up the same issues to different managers.

    Advice to ManagementAdvice

    promote based on ability not on who takes orders the best. Everyone on the floor knows who did shady things to get where they are and trying to tell us they didnt is insulting to everyone's intelligence. And then holding those people up as examples of what to do makes things even worse.

    Need a serious change in compliance or lawsuits are on the way especially in permanent life insurance and annuities.

    Doesn't Recommend
    Approves of CEO
  2. 1 person found this helpful  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Director Operations Support in San Antonio, TX
    Former Employee - Director Operations Support in San Antonio, TX

    I worked at USAA

    Pros

    Mission, Benefits, Co-Workers, Amenities, Location

    Cons

    Mid- to Senior Leadership have no spine.

    Advice to ManagementAdvice

    Be clear with objectives and intentions.

    No opinion of CEO
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