There are newer employer reviews for USAA

8 people found this helpful  

Exhausting

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Auto Adjuster  in  Tampa, FL
Former Employee - Auto Adjuster in Tampa, FL

I worked at USAA full-time for more than a year

Pros

Benefits are nice, pay was good for entry-level

Cons

Heavily monitored and micromanaged call center. It doesn't matter if you're a claim adjuster, policy writer, bank employee, etc., you are expected to make sales and "deepen the relationship". Each day's schedule is made out for you, including when you take your breaks and lunch and how long you have. Every deviation from the planned schedule, even if going to the bathroom, is counted as "out of adherence". Falling out of a certain allowable range will result in a reprimand, and if continual and frequent will lead to corrective actions. You barely know the people you work in close proximity to because you are on the phone constantly, and once home for the night or on the weekends you may find yourself with little energy to do anything else other than dread the next work day. Benefits are nice only because management knows it's the only thing keeping employees there. Also, little opportunity for advancement from an entry-level, customer-facing position; most upper positions are filled with people who applied with prior experience at other companies. You are expected to take outside education courses while at home and not participating is frowned upon, with the result being your entire life become centered around your work. Nearly every employee I talked to was either actively looking for new work, planning on doing so, or stuck reluctantly at the company for financial or other reasons.

Advice to ManagementAdvice

Remember what made USAA special in the first place: the lack of a desire to be a major player in the financial services and insurance industry in favor of outstanding service and commitment to a great work environment. USAA decided they wanted to become another run-of-the-mill insurance/banking company but lacks the infrastructure for such a move. Rather than race towards goals, you should carefully select them and gradually move towards them.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

782 Other Employee Reviews for USAA (View Most Recent)

Sort: Rating Date
  1. 3 people found this helpful  

    Provides great products, but lacks effective management of human capital

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative  in  Colorado Springs, CO
    Former Employee - Member Service Representative in Colorado Springs, CO

    I worked at USAA full-time for more than 3 years

    Pros

    Salary, benefits, workplace benefits (i.e. use of outdoor recreation areas, child care), employees don't get discounts on products, but the products are so fairly priced (in general) that they are competitive. However, the real benefit is the behind the scene financials. USAA doesn't get risky with their capital assets to ensure they can pay out on claims.

    Cons

    extremely micro-managed, don't question management, you will feel like a robot, not a human. Management has one single focus, shove new products down customers throats.

    Advice to ManagementAdvice

    use positive reinforcement and don't by hypocritical

    Doesn't Recommend
    No opinion of CEO
  2. 1 person found this helpful  

    Absolutely splendid! Truly world class

    • Comp & Benefits
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Foundations Associate  in  San Antonio, TX
    Current Employee - Financial Foundations Associate in San Antonio, TX

    I have been working at USAA full-time for more than a year

    Pros

    More than anything, I love the respect that comes from working at USAA, not just from the membership, but also from the management. Even at a moderately low level job handling inbound calls, I feel like I'm able to make my own decisions and not have to go through red tape just to do the right thing for the members.
    Also, of cours, the benefits are second to none.

    Cons

    As an inbound phone worker, I basically do one thing. I do it extremely well, but after a while, that one thing can get a little grating.

    Advice to ManagementAdvice

    You guys rule - please keep up the excellent work. It is a pleasure to work for your company.

There are newer employer reviews for USAA

Worked for USAA? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.