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Helpful (8)

Exhausting

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Auto Adjuster in Tampa, FL
Former Employee - Auto Adjuster in Tampa, FL

I worked at USAA full-time (More than a year)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

Benefits are nice, pay was good for entry-level

Cons

Heavily monitored and micromanaged call center. It doesn't matter if you're a claim adjuster, policy writer, bank employee, etc., you are expected to make sales and "deepen the relationship". Each day's schedule is made out for you, including when you take your breaks and lunch and how long you have. Every deviation from the planned schedule, even if going to the bathroom, is counted as "out of adherence". Falling out of a certain allowable range will result in a reprimand, and if continual and frequent will lead to corrective actions. You barely know the people you work in close proximity to because you are on the phone constantly, and once home for the night or on the weekends you may find yourself with little energy to do anything else other than dread the next work day. Benefits are nice only because management knows it's the only thing keeping employees there. Also, little opportunity for advancement from an entry-level, customer-facing position; most upper positions are filled with people who applied with prior experience at other companies. You are expected to take outside education courses while at home and not participating is frowned upon, with the result being your entire life become centered around your work. Nearly every employee I talked to was either actively looking for new work, planning on doing so, or stuck reluctantly at the company for financial or other reasons.

Advice to Management

Remember what made USAA special in the first place: the lack of a desire to be a major player in the financial services and insurance industry in favor of outstanding service and commitment to a great work environment. USAA decided they wanted to become another run-of-the-mill insurance/banking company but lacks the infrastructure for such a move. Rather than race towards goals, you should carefully select them and gradually move towards them.

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  1. Helpful (1)

    LD Modeler

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Whatever in San Antonio, TX
    Current Employee - Whatever in San Antonio, TX

    I have been working at USAA full-time (More than 8 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Strong culture of self development

    Cons

    Lack of talent in the leadership

    Advice to Management

    Mandatory College degrees for executives. Publish standards for executives.


  2. Helpful (1)

    Great Benifits, Fun projects but the IT department can be stressfull

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer & Integrator I in San Antonio, TX
    Current Employee - Software Developer & Integrator I in San Antonio, TX

    I have been working at USAA (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Best Benifits, christmas bonus, End of Year bonus, started with 25+ days off. IT Department is large and has plenty of room to deeping skills or move around and stay broad. This company truly cares about doing the right thing for the right reason

    Cons

    The IT department is so conservative that it is sometimes hard to stay up on industry trends. The IT department can be a very stressful place becuase of the complexity of most projects.

    Advice to Management

    Be willing to take more IT risks, and be willing to take some best IT practices from IT leaders to keep the IT department competitive .


There are newer employer reviews for USAA
There are newer employer reviews for USAA

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