USAA

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732 Employee Reviews (View Most Recent)

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  • Culture & Values
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
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  • Disapproves of CEO

6 people found this helpful  

Exhausting

Auto Adjuster (Former Employee) Tampa, FL

ProsBenefits are nice, pay was good for entry-level

ConsHeavily monitored and micromanaged call center. It doesn't matter if you're a claim adjuster, policy writer, bank employee, etc., you are expected to make sales and "deepen the relationship". Each day's schedule is made out for you, including when you take your breaks and lunch and how long you have. Every deviation from the planned schedule, even if going to the bathroom, is counted as "out of adherence". Falling out of a certain allowable range will result in a reprimand, and if continual and frequent will lead to corrective actions. You barely know the people you work in close proximity to because you are on the phone constantly, and once home for the night or on the weekends you may find yourself with little energy to do anything else other than dread the next work day. Benefits are nice only because management knows it's the only thing keeping employees there. Also, little opportunity for advancement from an entry-level, customer-facing position; most upper positions are filled with people who applied with prior experience at other companies. You are expected to take outside education courses while at home and not participating is frowned upon, with the result being your entire life become centered around your work. Nearly every employee I talked to was either actively looking for new work, planning on doing so, or stuck reluctantly at the company for financial or other reasons.

Advice to Senior ManagementRemember what made USAA special in the first place: the lack of a desire to be a major player in the financial services and insurance industry in favor of outstanding service and commitment to a great work environment. USAA decided they wanted to become another run-of-the-mill insurance/banking company but lacks the infrastructure for such a move. Rather than race towards goals, you should carefully select them and gradually move towards them.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    3 people found this helpful  

    Awful Place to Work

    MSR II (Former Employee) San Antonio, TX

    I worked at USAA full-time for more than 3 years

    Pros: Good benefits Bonuses Cafe Services Company Store Insurance benefits Money Different Campuses Discounts Cons: Terrible if on the phones. End up depressed and miserable. Will have a therapist… Advice to Senior Management: Manage better No, I would not recommend this company to a friend More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Mortgage Closers

    Mortgage Closer (Former Employee) San Antonio, TX

    I worked at USAA as a contractor for less than a year

    Pros: At that time, no direct customer phone contact - only… Cons: They told us we were being laid off as contract workers because they were… Advice to Senior Management: Be honest with what you need from any of your… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

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