USAA – “BE WARY ---- IF IT SOUNDS TOO GOOD TO BE TRUE --- IT IS”

Pros

The benefits and the pay.

Cons

Sell, sell, sell - even if someone was just calling in asking about charges, etc.... I actually was written up for not offering someone that was over $2,000 in the hole a CREDIT CARD!!! Talk about issuing someone a shovel when they are in the hole. I figured we would never get paid the arrears, and then to give them a credit card with a 5 grand limit ---- HELLO!

Advice to Senior Management

Stop misleading people. When I was hired I was told face-to-face in the Bank. Instead, it was just a huge call center, bassically doing telemarketing. To date, whenever I have called in, no noe follows the "protocol" that was forced in my head in training.