There are newer employer reviews for USAA

1 person found this helpful  

Pretty easy job with great hours

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Mortgage Origination Specialist in Phoenix, AZ
Current Employee - Mortgage Origination Specialist in Phoenix, AZ

I have been working at USAA full-time (more than an year)

Pros

The 401k match is amazing at 8%. They give you an extra check in December to help with Christmas and they give you an Annual bonus depending on how well the company performs. Last year it was 18% of your annual salary!! In mortgage we pretty much have bankers hours. If you work the later shift you will be there until 8 but it's a monday-friday job.

Cons

The training seems to lack quite a bit. You don't feel 100% prepared for your job when they put you on the phones. I know this is common for call center jobs but here it's extremely difficult. Other than not feeling prepared the job is great

Advice to ManagementAdvice

Fix the training program. Give us more hands on training not Web Based Training.

Recommends
Positive Outlook
Approves of CEO

815 Other Employee Reviews for USAA (View Most Recent)

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  1. 3 people found this helpful  

    Run away stay away this place states integrity when it doesn't have any at all!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Foundations Specialist in Phoenix, AZ
    Former Employee - Financial Foundations Specialist in Phoenix, AZ

    I worked at USAA full-time (less than an year)

    Pros

    Benefits good however cost way to much

    Cons

    Horrible management and leadship employee services is a joke when you bring a issue to them they will find information to get you fired if you bring anything there attention will make it appear that you are the problem. It you don't like the job quit before they fire you you been warned.

    Advice to ManagementAdvice

    All should resign horrible stay away from management they would care less about you!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Not good, unhealthy work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Representative in Colorado Springs, CO
    Current Employee - Senior Representative in Colorado Springs, CO

    I have been working at USAA full-time (more than 8 years)

    Pros

    bonus, 401k, walking trail, bank on premises to get your money

    Cons

    Poor management, unable to write consistent performance reviews and not able to figure out that employees talk to each other and figure out they are not equal , and are discriminatory. Unequal pay for performance., also they say it is ok to cheat on statistics used in the reviews., in other works no two employees do same stuff or have exact same skills, they ID candidate ahead of time. they a

    Advice to ManagementAdvice

    Fire a few of you. Stand up to upper management on how to treat employees instead of driving them away , treat them with dignity and respect. Don't abuse power. You are greedy and only think of yourselves and getting your big bonus at the end of the year not caring about how this affects the employees states of mind....ect...Dont find error in all calls like required, coach to avoid error instead.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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