There are newer employer reviews for USAA
There are newer employer reviews for USAA

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Helpful (3)

Awful Place to Work

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - MSR II in San Antonio, TX
Former Employee - MSR II in San Antonio, TX
Doesn't Recommend
Neutral Outlook
Approves of CEO

I worked at USAA full-time (More than 3 years)

Pros

Good benefits Bonuses Cafe Services Company Store Insurance benefits Money Different Campuses Discounts

Cons

Terrible if on the phones. End up depressed and miserable. Will have a therapist and few prescription drugs by your second year in. a lot of office politics

Advice to Management

Manage better

Other Employee Reviews for USAA

  1. Mortgage Closers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Mortgage Closer in San Antonio, TX
    Former Contractor - Mortgage Closer in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at USAA as a contractor (Less than a year)

    Pros

    At that time, no direct customer phone contact - only title companies and outside closers.

    Cons

    They told us we were being laid off as contract workers because they were only allowed to have Employees for the future - they immediately restaffed with new contractors.

    Advice to Management

    Be honest with what you need from any of your workers and you'll probably get it.


  2. Helpful (1)

    Good and Bad, but more good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Compliance in San Antonio, TX
    Current Employee - Compliance in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 3 years)

    Pros

    The company's mission of serving military personnel and their families is admirable and carried out very well by the senior leadership team. The company really cares about their employees and provides great benefits to maintain a low employee turnover. Annual Bonus, Christmas Bonus, far more paid vacation days than almost any Fortune 500 company; 8% 401K match, gyms at work, events for employees...the list goes on and on. Providing you work in a support role (IT, Compliance, Mgmt) the compensation is pretty darn good. Also, they are becoming stronger advocates for working from home and believe in work/life balance.

    Cons

    The amazing benefits and perks is a double edge sword as management can be very tenured at USAA and thus might not have outside experience in their particular industry/field to bring new/fresh ideas to their area; i.e. "We have always done it this way, so why change things". It can be difficult to instill change in a department if your not already a manager or at a senior level because mgmt might not listen to you. .

    Advice to Management

    Hire more managers from the outside who bring in new fresh ideas.


There are newer employer reviews for USAA
There are newer employer reviews for USAA

See Most Recent

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