There are newer employer reviews for USAA

3 people found this helpful

Awful Place to Work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - MSR II in San Antonio, TX
Former Employee - MSR II in San Antonio, TX

I worked at USAA full-time (more than 3 years)

Pros

Good benefits
Bonuses
Cafe
Services
Company Store
Insurance benefits
Money
Different Campuses
Discounts

Cons

Terrible if on the phones. End up depressed and miserable. Will have a therapist and few prescription drugs by your second year in. a lot of office politics

Advice to ManagementAdvice

Manage better

Doesn't Recommend
Neutral Outlook
Approves of CEO
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  1. Mortgage Closers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Mortgage Closer in San Antonio, TX
    Former Contractor - Mortgage Closer in San Antonio, TX

    I worked at USAA as a contractor (less than a year)

    Pros

    At that time, no direct customer phone contact - only title companies and outside closers.

    Cons

    They told us we were being laid off as contract workers because they were only allowed to have Employees for the future - they immediately restaffed with new contractors.

    Advice to ManagementAdvice

    Be honest with what you need from any of your workers and you'll probably get it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful

    LD Modeler

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Whatever in San Antonio, TX
    Current Employee - Whatever in San Antonio, TX

    I have been working at USAA full-time (more than 8 years)

    Pros

    Strong culture of self development

    Cons

    Lack of talent in the leadership

    Advice to ManagementAdvice

    Mandatory College degrees for executives. Publish standards for executives.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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