793 Employee Reviews (View Most Recent)

Sort: Rating Date

 

Great Company and Great Benefits

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Investment Representative  in  San Antonio, TX
Former Employee - Investment Representative in San Antonio, TX

I worked at USAA full-time for more than 8 years

Pros

USAA offers many benefits for their employees including a great 401k plan, vacation, health benefits, and great products. Very supportive of the military community.

Cons

Based on the area you work in, you may feel micro-managed as it is a call center. It can sometimes be very difficult to transition to other areas. You are expected to cross-sell products.

Recommends
Positive Outlook
Approves of CEO

Other Reviews for USAA

  1.  

    Good solid company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster  in  Colorado Springs, CO
    Current Employee - Claims Adjuster in Colorado Springs, CO

    I have been working at USAA full-time for more than 5 years

    Pros

    Good work/life balance. Mostly positive culture.

    Cons

    High pending. Some negativity in the workplace from stressed out employees.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Good and Bad, but more good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Compliance  in  San Antonio, TX
    Current Employee - Compliance in San Antonio, TX

    I have been working at USAA full-time for more than 3 years

    Pros

    The company's mission of serving military personnel and their families is admirable and carried out very well by the senior leadership team. The company really cares about their employees and provides great benefits to maintain a low employee turnover. Annual Bonus, Christmas Bonus, far more paid vacation days than almost any Fortune 500 company; 8% 401K match, gyms at work, events for employees...the list goes on and on. Providing you work in a support role (IT, Compliance, Mgmt) the compensation is pretty darn good. Also, they are becoming stronger advocates for working from home and believe in work/life balance.

    Cons

    The amazing benefits and perks is a double edge sword as management can be very tenured at USAA and thus might not have outside experience in their particular industry/field to bring new/fresh ideas to their area; i.e. "We have always done it this way, so why change things". It can be difficult to instill change in a department if your not already a manager or at a senior level because mgmt might not listen to you. .

    Advice to ManagementAdvice

    Hire more managers from the outside who bring in new fresh ideas.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for USAA.

Worked for USAA? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.