There are newer employer reviews for USAA

Great Company and Great Benefits

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Investment Representative in San Antonio, TX
Former Employee - Investment Representative in San Antonio, TX

I worked at USAA full-time (more than 8 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

USAA offers many benefits for their employees including a great 401k plan, vacation, health benefits, and great products. Very supportive of the military community.

Cons

Based on the area you work in, you may feel micro-managed as it is a call center. It can sometimes be very difficult to transition to other areas. You are expected to cross-sell products.

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  1. Great Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Representative in Colorado Springs, CO
    Former Employee - Claims Representative in Colorado Springs, CO

    I worked at USAA full-time (more than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Had nothing, got married and joined the team. USAA changed my life. Paid for my education, paid for the birth of my children (3), saved for my retirement. Two thumbs up.

    Cons

    Big company, corporate environment. Change not always in the right direction.

    Advice to Management

    Listen to the front line guys, some of them know what they are talking about.

  2. Helpful (7)

    Financial Foundations Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Foundations Associate in Phoenix, AZ
    Former Employee - Financial Foundations Associate in Phoenix, AZ

    I worked at USAA full-time (more than a year)

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Awesome facility in Phoenix. Good benefits.

    Cons

    If you like being on the phones and getting members to "deepen their relationships" as they call sales at this company then this job is for you. If not don't even think about working for USAA. As soon as training is over they want you to get 2 referrals a day and if you don't that's all you hear from your manager. They don't care if the customer was happy they focus on you not getting a referral. This affects you in moving up, bonuses, special projects etc. So be prepared. They sell it to you like it is not a big deal but that is not the case. The managers have been there a long time and USAA is all they know so they lack the skills needed to supervise people that are college educated. They treat their reps like kids. Don't bother going to HR they more or less say if you don't like it then leave. They serve the military but when they hire military people they treat them like children.

    Advice to Management

    Start hiring managers who think outside the box. Contact past employees who love the company but did not like the management styles and get their input. This company has let people with great skills walk out the door.

There are newer employer reviews for USAA

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