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6 people found this helpful  

Financial Foundations Associate

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Financial Foundations Associate  in  Phoenix, AZ
Former Employee - Financial Foundations Associate in Phoenix, AZ

I worked at USAA full-time for more than a year

Pros

Awesome facility in Phoenix. Good benefits.

Cons

If you like being on the phones and getting members to "deepen their relationships" as they call sales at this company then this job is for you. If not don't even think about working for USAA. As soon as training is over they want you to get 2 referrals a day and if you don't that's all you hear from your manager. They don't care if the customer was happy they focus on you not getting a referral. This affects you in moving up, bonuses, special projects etc. So be prepared. They sell it to you like it is not a big deal but that is not the case. The managers have been there a long time and USAA is all they know so they lack the skills needed to supervise people that are college educated. They treat their reps like kids. Don't bother going to HR they more or less say if you don't like it then leave. They serve the military but when they hire military people they treat them like children.

Advice to ManagementAdvice

Start hiring managers who think outside the box. Contact past employees who love the company but did not like the management styles and get their input. This company has let people with great skills walk out the door.

Doesn't Recommend
Approves of CEO

Other Reviews for USAA

  1.  

    The best company I have ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bank Servicing Specialist II  in  Phoenix, AZ
    Former Employee - Bank Servicing Specialist II in Phoenix, AZ

    I worked at USAA full-time for more than a year

    Pros

    This company is amazing. They properly train their employees from start to finish. You will know all about the company and have so much respect for the members you serve. It almost felt I was working for another branch of the military, the orientation and 3 months of training that followed prepares you for your job. You will always have refreshers courses to keep you up to date on your knowledge of the job. The benefits package is awesome as well, especially the college tuition assistance.

    Cons

    I have nothing bad to say about this company.

    Advice to ManagementAdvice

    Keep fulfilling the Mission.

    Approves of CEO
  2. 2 people found this helpful  

    Best in Class Company to Work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Foundations Senior Specialist  in  Phoenix, AZ
    Former Employee - Financial Foundations Senior Specialist in Phoenix, AZ

    I worked at USAA full-time for more than 5 years

    Pros

    Incredible full benefit package including up to 8% employer match! Offers $10k/yr for Employee education reimbursement. Very diverse employee community. Non-smoking employer however offers annual assistance to quit smoking. Very pro-healthy and green.

    Cons

    Limited advancement opportunities to management and above without 4yr degree regardless of experience and tenure. Training in areas for Mortgage is lacking.

    Recommends
    Positive Outlook
    Approves of CEO
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