There are newer employer reviews for USAA
There are newer employer reviews for USAA

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Helpful (7)

Financial Foundations Associate

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Financial Foundations Associate in Phoenix, AZ
Former Employee - Financial Foundations Associate in Phoenix, AZ

I worked at USAA full-time (More than a year)

Doesn't Recommend
Approves of CEO
Doesn't Recommend
Approves of CEO

Pros

Awesome facility in Phoenix. Good benefits.

Cons

If you like being on the phones and getting members to "deepen their relationships" as they call sales at this company then this job is for you. If not don't even think about working for USAA. As soon as training is over they want you to get 2 referrals a day and if you don't that's all you hear from your manager. They don't care if the customer was happy they focus on you not getting a referral. This affects you in moving up, bonuses, special projects etc. So be prepared. They sell it to you like it is not a big deal but that is not the case. The managers have been there a long time and USAA is all they know so they lack the skills needed to supervise people that are college educated. They treat their reps like kids. Don't bother going to HR they more or less say if you don't like it then leave. They serve the military but when they hire military people they treat them like children.

Advice to Management

Start hiring managers who think outside the box. Contact past employees who love the company but did not like the management styles and get their input. This company has let people with great skills walk out the door.

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  1. Best Place to Work, Ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager in San Antonio, TX
    Current Employee - Senior Project Manager in San Antonio, TX

    I have been working at USAA full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible, stable, conservative, innovative, customer focused.

    Cons

    Big building, easy to get lost.

    Advice to Management

    Maintain your long term focus on value.

  2. Helpful (1)

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Relationship Specialist III in Tampa, FL
    Current Employee - Member Relationship Specialist III in Tampa, FL

    I have been working at USAA full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Benefits are outstanding, from medical, to gym and day care on-site and tuition reimbursement
    Great people
    Absolutely awesome mission and it is lived and breathed in the workplace

    Cons

    Advancement opportunities take a long time
    No career path specific to individual
    Pay is not for performance
    Not workplace for someone who is looking to do well ad advance quickly

    Advice to Management

    Try to cater to each individual, everyone has different goals and is motivated by different things. Find out what they are. Train the management to better communicate with employees who may have different career path ideas. Managers who have been with the company for a very long time or have not been on phones in over 10 years may lose respect of employees if they do not demonstrate competency in new information being disseminated to their employees and a willingness to admit they do not know everything.

There are newer employer reviews for USAA
There are newer employer reviews for USAA

See Most Recent

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