There are newer employer reviews for USAA

1 person found this helpful  

Great company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Member Relationship Specialist III  in  Tampa, FL
Current Employee - Member Relationship Specialist III in Tampa, FL

I have been working at USAA full-time for more than a year

Pros

Benefits are outstanding, from medical, to gym and day care on-site and tuition reimbursement
Great people
Absolutely awesome mission and it is lived and breathed in the workplace

Cons

Advancement opportunities take a long time
No career path specific to individual
Pay is not for performance
Not workplace for someone who is looking to do well ad advance quickly

Advice to ManagementAdvice

Try to cater to each individual, everyone has different goals and is motivated by different things. Find out what they are. Train the management to better communicate with employees who may have different career path ideas. Managers who have been with the company for a very long time or have not been on phones in over 10 years may lose respect of employees if they do not demonstrate competency in new information being disseminated to their employees and a willingness to admit they do not know everything.

Doesn't Recommend
Positive Outlook
Approves of CEO

781 Other Employee Reviews for USAA (View Most Recent)

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  1.  

    The best company I have ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bank Servicing Specialist II  in  Phoenix, AZ
    Former Employee - Bank Servicing Specialist II in Phoenix, AZ

    I worked at USAA full-time for more than a year

    Pros

    This company is amazing. They properly train their employees from start to finish. You will know all about the company and have so much respect for the members you serve. It almost felt I was working for another branch of the military, the orientation and 3 months of training that followed prepares you for your job. You will always have refreshers courses to keep you up to date on your knowledge of the job. The benefits package is awesome as well, especially the college tuition assistance.

    Cons

    I have nothing bad to say about this company.

    Advice to ManagementAdvice

    Keep fulfilling the Mission.

    Approves of CEO
  2. 2 people found this helpful  

    Best in Class Company to Work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Foundations Senior Specialist  in  Phoenix, AZ
    Former Employee - Financial Foundations Senior Specialist in Phoenix, AZ

    I worked at USAA full-time for more than 5 years

    Pros

    Incredible full benefit package including up to 8% employer match! Offers $10k/yr for Employee education reimbursement. Very diverse employee community. Non-smoking employer however offers annual assistance to quit smoking. Very pro-healthy and green.

    Cons

    Limited advancement opportunities to management and above without 4yr degree regardless of experience and tenure. Training in areas for Mortgage is lacking.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for USAA

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