There are newer employer reviews for USAA
There are newer employer reviews for USAA

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Helpful (1)

Great company

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Member Relationship Specialist III in Tampa, FL
Current Employee - Member Relationship Specialist III in Tampa, FL

I have been working at USAA full-time (More than a year)

Doesn't Recommend
Positive Outlook
Approves of CEO
Doesn't Recommend
Positive Outlook
Approves of CEO

Pros

Benefits are outstanding, from medical, to gym and day care on-site and tuition reimbursement
Great people
Absolutely awesome mission and it is lived and breathed in the workplace

Cons

Advancement opportunities take a long time
No career path specific to individual
Pay is not for performance
Not workplace for someone who is looking to do well ad advance quickly

Advice to Management

Try to cater to each individual, everyone has different goals and is motivated by different things. Find out what they are. Train the management to better communicate with employees who may have different career path ideas. Managers who have been with the company for a very long time or have not been on phones in over 10 years may lose respect of employees if they do not demonstrate competency in new information being disseminated to their employees and a willingness to admit they do not know everything.

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  1. The best company I have ever worked for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Servicing Specialist II in Phoenix, AZ
    Former Employee - Bank Servicing Specialist II in Phoenix, AZ

    I worked at USAA full-time (More than a year)

    Approves of CEO
    Approves of CEO

    Pros

    This company is amazing. They properly train their employees from start to finish. You will know all about the company and have so much respect for the members you serve. It almost felt I was working for another branch of the military, the orientation and 3 months of training that followed prepares you for your job. You will always have refreshers courses to keep you up to date on your knowledge of the job. The benefits package is awesome as well, especially the college tuition assistance.

    Cons

    I have nothing bad to say about this company.

    Advice to Management

    Keep fulfilling the Mission.


  2. Great Benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Representative in Colorado Springs, CO
    Former Employee - Claims Representative in Colorado Springs, CO

    I worked at USAA full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Had nothing, got married and joined the team. USAA changed my life. Paid for my education, paid for the birth of my children (3), saved for my retirement. Two thumbs up.

    Cons

    Big company, corporate environment. Change not always in the right direction.

    Advice to Management

    Listen to the front line guys, some of them know what they are talking about.


There are newer employer reviews for USAA
There are newer employer reviews for USAA

See Most Recent

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