796 Employee Reviews (View Most Recent)

Sort: Rating Date

6 people found this helpful  

Disappointing

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Member Relationship Specialist II  in  Tampa, FL
Former Employee - Member Relationship Specialist II in Tampa, FL

I worked at USAA full-time for more than 8 years

Pros

Wonderful membership, good co-workers, products, are reasonably ok

Cons

The pressure to cross sell products has increased so high over the last 3 years. They want you to do more with less people. More tenured people are out on stress leave than every before, this includes managers and directors.

Advice to ManagementAdvice

Listen to your employee's who have tenure. Because of your actions you have increased the resignation of more people who were loyal to usaa as employee's than ever before.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

Other Reviews for USAA

  1.  

    Former USAA Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Analyst  in  San Antonio, TX
    Former Employee - Systems Analyst in San Antonio, TX

    I worked at USAA full-time for more than 10 years

    Pros

    Great Benefits, Great Job Progression Opportunities, Wonderful Work Atmosphere, Salary is Comparable to Other Like Companies

    Cons

    Many Positions are Outsourced, and the Trend is to Continue

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Representative  in  Colorado Springs, CO
    Former Employee - Claims Representative in Colorado Springs, CO

    I worked at USAA full-time for more than 10 years

    Pros

    Had nothing, got married and joined the team. USAA changed my life. Paid for my education, paid for the birth of my children (3), saved for my retirement. Two thumbs up.

    Cons

    Big company, corporate environment. Change not always in the right direction.

    Advice to ManagementAdvice

    Listen to the front line guys, some of them know what they are talking about.

    Recommends
    Positive Outlook
There are newer employer reviews for USAA.

Worked for USAA? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.