There are newer employer reviews for USAA
There are newer employer reviews for USAA

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Helpful (7)

Disappointing

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Member Relationship Specialist II in Tampa, FL
Former Employee - Member Relationship Specialist II in Tampa, FL

I worked at USAA full-time (More than 8 years)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

Wonderful membership, good co-workers, products, are reasonably ok

Cons

The pressure to cross sell products has increased so high over the last 3 years. They want you to do more with less people. More tenured people are out on stress leave than every before, this includes managers and directors.

Advice to Management

Listen to your employee's who have tenure. Because of your actions you have increased the resignation of more people who were loyal to usaa as employee's than ever before.

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  1. Former USAA Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst in San Antonio, TX
    Former Employee - Systems Analyst in San Antonio, TX

    I worked at USAA full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great Benefits, Great Job Progression Opportunities, Wonderful Work Atmosphere, Salary is Comparable to Other Like Companies

    Cons

    Many Positions are Outsourced, and the Trend is to Continue


  2. The best company I have ever worked for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Servicing Specialist II in Phoenix, AZ
    Former Employee - Bank Servicing Specialist II in Phoenix, AZ

    I worked at USAA full-time (More than a year)

    Approves of CEO
    Approves of CEO

    Pros

    This company is amazing. They properly train their employees from start to finish. You will know all about the company and have so much respect for the members you serve. It almost felt I was working for another branch of the military, the orientation and 3 months of training that followed prepares you for your job. You will always have refreshers courses to keep you up to date on your knowledge of the job. The benefits package is awesome as well, especially the college tuition assistance.

    Cons

    I have nothing bad to say about this company.

    Advice to Management

    Keep fulfilling the Mission.


There are newer employer reviews for USAA
There are newer employer reviews for USAA

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