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Helpful (3)

USAA Financial Advisor...

  • Comp & Benefits
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Financial Advisor in Phoenix, AZ
Current Employee - Financial Advisor in Phoenix, AZ

I have been working at USAA

Doesn't Recommend
Approves of CEO
Doesn't Recommend
Approves of CEO

Pros

The benefits, set hours, most of the people working at USAA are stand up people, the customers as a whole treat the employees well.

Cons

We are attached the a phone line 90% of our day. There is constant change affecting the ability to be effective. We are expected to be experts at eveything and sell everything to every person that calls in. We are salaried agents so we can tell our members we have their best interest in mind even though we have goals that are beat into us on a daily basis. So even though we dont get a commission we still push certain products to get management off our backs for the day or week.

Advice to Management

Focus on advertising that creates effective conversations when member call in. If you send out an advertisement for 250k term life insurance for $13/month and expect us to sell the benefits of whole life at $100/mo, try a joint advertisement for both products so members dont feel like they are being tricked into calling. Also, enough pushing referrals from other departments, we dont find people money most people are not even told why they are being transferred for financial advice.

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  1. Helpful (1)

    Love the members and CEO - Mid to lower management is something to be desired.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Advisor in San Antonio, TX
    Current Employee - Financial Advisor in San Antonio, TX

    I have been working at USAA

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Our mission to serve the best group of people in the country. Love the members.

    Cons

    Poor system of promotions, horrible system for time off, employee evaluations are 90% subjective and vary from manager to manager. No team environment. Computer system is something out of the 1980's. Very repressive place to work, you will not speak of anything negative without career consequences. Pressure to sell is through the roof - far worse they any commission environment.

    Advice to Management

    Train mid to lower level management as most have absolutely no leadership/management experience prior to becoming a manager, and it shows.

  2. Helpful (1)

    Overall a great company

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Relationship Specialist in Norfolk, VA
    Former Employee - Member Relationship Specialist in Norfolk, VA

    I worked at USAA

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    1. Great benefits
    2. Great training and support for new hires. USAA offers a free preparatory course for the required state licensing exam. They also provide several weeks of job training to acclimate new employees to the company and their position.
    3. Holiday bonus at the end of the year. Big Bonus at the beginning of the year.
    4. Bragging rights...for the last couple of years USAA has been ranked #1 or #2 in customer service
    5. Members are friendly (mostly!)

    Cons

    1. Job becomes tedious
    2. Directives from management can seem silly at times (for instance, at one point we were told to say excellent in every call)
    3. Constant call monitoring is tiresome
    4. Job security is not all that promising. USAA just closed/relocated the member service department at this office. It seems like all the jobs for USAA will end up at the headquarters in San Antonio

    Advice to Management

    There are too many bosses...some of the layers of management can be eliminated.

There are newer employer reviews for USAA
There are newer employer reviews for USAA

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