There are newer employer reviews for USAA

interesting and challenging while dealing with people on the phone

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Insurance Sales Agent in San Antonio, TX
Former Employee - Insurance Sales Agent in San Antonio, TX

I worked at USAA part-time (more than 10 years)

Pros

excellent benefits,great 401 plan

Cons

extreme micro management,forced verbage required to be used on the phone which alot of times did not sound natural

Advice to ManagementAdvice

stop the micro management and let employees do their work

Recommends
Positive Outlook
No opinion of CEO
reviews filtered by
  • Any Location
  • Any Job Title
  1. 1 person found this helpful

    Great Place for a Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Auto Adjuster II in Phoenix, AZ
    Current Employee - Auto Adjuster II in Phoenix, AZ

    I have been working at USAA full-time (more than 5 years)

    Pros

    Always have the opportunity to be challenged and grow. Never get bored with work. Opportunity to promote and move if you actively participate in your job and in the company. Good health benefits. Lots of great management, of course not all managers are created equal though.

    Cons

    Paid time off has always been a sore point. Not that you don't get enough, but using it. Everyone bids by seniority and if you get into higher positions and you don't have ten plus years you may never get a holiday week off if prepared. You bid a year in advance for next years time off, so you need to know schedules and such. Otherwise awesome! Inbound call center, heavy for some parts of claims.

    Advice to ManagementAdvice

    Keep doing what you do and promote innovation at every level. Remember everyone's opinion matters.

    Approves of CEO
  2. 6 people found this helpful

    Overall okay but they LOVE micromanagers and "yes" men!

    Former Employee - Director in San Antonio, TX
    Former Employee - Director in San Antonio, TX

    I worked at USAA full-time (more than 5 years)

    Pros

    Good salary for cost of living in San Antonio, awesome health, childcare available right across the street, nice facilities, decent food and many choices and Starbucks right by my office!

    Cons

    Micro managers, if you're former military you walk on water- even if you're incompetent, lots of inter office politics and favorites- also they prefer folks that are raised up in their environment. It could be a struggle for you if you come from a flexible organization externally.

    Advice to ManagementAdvice

    Ease up and allow people to think outside the box.

There are newer employer reviews for USAA

Work at USAA? Share Your Experiences

USAA

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.