There are newer employer reviews for USAA
There are newer employer reviews for USAA

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interesting and challenging while dealing with people on the phone

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Insurance Sales Agent in San Antonio, TX
Former Employee - Insurance Sales Agent in San Antonio, TX

I worked at USAA part-time (More than 10 years)

Recommends
Positive Outlook
No opinion of CEO
Recommends
Positive Outlook
No opinion of CEO

Pros

excellent benefits,great 401 plan

Cons

extreme micro management,forced verbage required to be used on the phone which alot of times did not sound natural

Advice to Management

stop the micro management and let employees do their work

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  1. Helpful (2)

    Call center environment with good pay but super micromanaged

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Relationship Specialist II in Phoenix, AZ
    Former Employee - Member Relationship Specialist II in Phoenix, AZ

    I worked at USAA part-time (More than 5 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Good pay and benefits, nice building -

    Cons

    Managers and senior managers only care about sales - customer service secondary - they expect perfection which is impossible to achieve - managers out of touch

    Advice to Management

    go back to good customer service as your first objective instead of how many products you can dump on someone.


  2. Helpful (3)

    Great company for customers. Stressful for employees.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Colorado Springs, CO
    Former Employee - Customer Service Representative in Colorado Springs, CO

    I worked at USAA full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good benefits, good hours, pay is competitve for the area.

    Cons

    stressful work environment. Company pretends to care about employees. Middle management has too much power over immediate subordinates. Had to sign a statement that employees would not sue the company.

    Advice to Management

    Lighten up.


There are newer employer reviews for USAA
There are newer employer reviews for USAA

See Most Recent

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